HIRA BAHADUR KHATRI
Glen Innes
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions.
Overview
7
7
years of professional experience
Work History
Hotel Manager
Club Hotel
05.2023 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Developed and implemented marketing strategies to promote hotel services.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Hotel Manager
Apsley Arms Hotel
06.2022 - 05.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Prepared monthly resort audits for review.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Developed and implemented promotional strategies to increase occupancy.
- Negotiated with vendors to obtain favourable rates for goods and services while maintaining good working relationships.
Mixologist
W Hotel
01.2022 - 06.2022
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bar tender
Royal George Hotel
06.2018 - Current
- Preparation of cocktail, stock taking, opening and closing the venue, responsible for providing memorable guest experience.
Bar Instructor
Kings International Collage
- Responsible on teaching about beverage industry, mixology, wine, spirits, cocktail, Responsible of Alcohol Service and beer and managing the events.
Bar tender
The Cove Rotana Resort
05.2017 - 05.2018
- Preparation of the drinks, stock taking Opening & closing of the bar including taking care of cash and credit transition in micros
Internship Student
Taj Safari Resort
- Trained in four operational department, , housekeeping, kitchen and food and beverage of the Hotel
- Working in the operation like buffet set up, bar set up, Beverage and food order, store pick up, service of food and beverage according to Taj standard
Education
MBA - Business Administration And Accounting
Holmes Institute
Brisbane, QLD08.2021
Bachelor’s degree - Hotel Management
International College of Hospitality Management
Kathmandu Nepal06.2016
Intermediate of Hotel Management -
Aims College of Management
Butwal Nepal06.2012
Skills
customer service
communication
Time Management
leadership
Multi tasking
Operational and Financial Management
Attention to detail
Industry Knowledge
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Hotel Manager
Club Hotel
05.2023 - Current
Hotel Manager
Apsley Arms Hotel
06.2022 - 05.2023
Mixologist
W Hotel
01.2022 - 06.2022
Bar tender
Royal George Hotel
06.2018 - Current
Bar tender
The Cove Rotana Resort
05.2017 - 05.2018
Bar Instructor
Kings International Collage
Internship Student
Taj Safari Resort
MBA - Business Administration And Accounting
Holmes Institute
Bachelor’s degree - Hotel Management
International College of Hospitality Management
Intermediate of Hotel Management -
Aims College of Management
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