Hiral Desai
Brisbane,QLD
Summary
Detail-oriented finance professional with expertise in invoice processing, data entry, and financial reporting. Committed to continuous improvement and mentoring junior staff, ensuring accuracy and efficiency in all accounting processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Accounts Assistant
Leap In!
Brisbane, QLD
07.2020 - Current
- Managed accounts payable processes efficiently.
- Reconciled financial statements to ensure accuracy and compliance.
- Mentored junior staff on accounting software and best practices.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Processed invoices accurately and efficiently using ERP software with NDIS guidelines.
- Liaise with participants, service providers, and NDIS representative to resolve any invoice- related queries or issues.
Customer Engagement Representative
Sunsuper
Brisbane, QLD
01.2020 - 04.2020
- Facilitated customer inquiries through multiple channels, enhancing overall satisfaction and engagement.
- Developed tailored communication strategies to address diverse customer needs effectively.
- Implemented feedback mechanisms to gather insights, driving continuous improvement in service delivery.
- Helped Sunsuper members with COVID-19 early release super application with payment assistance.
- ID verification through Equifax & verifying Bank details before payment process.
- Follow up/ Outbound calls to applicants to progress with their early release application.
- Assisted to set up online account; as well as helping with their login issues. (Providing password reset link and member number when required)
- Working on exception tasks(Hold List) received from ATO.
- Updated personal details such phone/ address/ email address of member as they request.
- Worked accordingly with Incorrect Bank List, Updated Bank List & Adhoc Replay List for payment process.
Facilities & Services Officer
Sunsuper
Brisbane, QLD
01.2020 - 04.2020
- Overall responsibility for maintaining all aspects of Delivery Reception to ensure a high level of service is provided.
- First point of contact and provide assistance at Delivery Reception to internal and external customers.
- Maintain office supplies (including e-tickets, fruit box, security bins, newspapers, milk order, temporary access cards & express post envelopes).
- Procurement and distribution of office supplies, equipment & assets for workplace health and safety as well as kitchen amenities.
- Order flowers and gifts as requested and record details for accounting purposes.
- Perform comparison reports as required (e.g. stationery, milk).
- Distribute and record cab charge vouchers for accounting purposes.
- Coordinate inbound/ outbound couriers, distribution of work/ personal parcels and Computershare mail.
- Process casual parking and monitor bookable/ vacant parking spaces (e.g. visitor/ permanent parks).
- Record and follow up all outstanding car park payments on a weekly basis.
- Perform administrative activities including filing, maintaining correspondence records, answering enquiries as required through email, chat support and phone.
Exam Invigilator & Admin Support
AHPRA
Brisbane, QLD
10.2019 - 10.2019
- Monitored test environments to ensure compliance with examination protocols and standards.
- Facilitated candidate check-in procedures, verifying identification and eligibility requirements.
- Provided clear instructions to candidates regarding exam procedures and guidelines.
- Resolved candidate inquiries and issues promptly to maintain a positive testing experience.
- Allowed the timely arrival of intern pharmacists(students) for exams. Handled 50 students/ a day with different time slots.
- Coordinated with the Manager and staff members about activities and updates regarding students.
- Submitted the student’s verification register and important documents to the Manager at the end of the day(Closing hours).
- General administrative duties to run process effectively.
Finance Associate & Internal Auditor
Eclinicalworks
Mumbai
11.2012 - 04.2016
- Audit of revenue generated from different type of service provided to USA clients by the company.
- Tallying the revenue according to the contracts signed with SAGE ERP
- Identifying and resolving exceptions by proper bifurcation and follow ups
- Review of all tasks done by the service auditors and consolidating data for MIS reporting
- Audit the invoices in accounting system “ SAGE” and preparing final audit file to onshore finance RLO
- Preparing overall data summary & analysis report
- Maintaining process documentations
- Creating PPT to present monthly revenue update to management
- Process training to new team members
Technical Support Professional
Convergys
Mumbai, India
02.2010 - 01.2011
- Resolved complex technical issues for customers, ensuring timely solutions and high satisfaction through chat support.
- Provided troubleshooting guidance for software and hardware-related problems via multiple communication channels.
- Collaborated with cross-functional teams to enhance support processes and improve service delivery efficiency.
- Mentored junior staff on best practices in technical support, fostering a culture of continuous learning.
- Handled customer queries with or without remote desktop access to resolve issues with AHT.
- Regular feedback on performances and follow up on escalated issues.
- Reported to team leader about work flow.
Education
Master of Commerce - Business Management
University of Mumbai
Mumbai12-2011
Bachelor of Commerce - Accounting & Auditing
University of Mumbai
Mumbai12-2003
Skills
- Microsoft Excel
- Ledger and journal entries
- Time management
- Bank reconciliation
- Invoice processing
- Data inputting
- Payment processing
- Payment reconciliation
- Audit support
- Attention to detail
- Financial software
- Accounting software proficiency
- Financial reporting
- Invoicing and billing
- Data entry
- Invoice verification
Certification
- Tax Accounting
H&R Block, Australia
2017
- Software Testing
Seed Infotech, India
2012
Awards
- Best Performer (Customer Service) at Stream Global Services (Convergys)
- Best Evaluator (IT) at Seed Infotech
Languages
English
Hindi
Gujarati
Timeline
Member Accounts Assistant
Leap In!
07.2020 - Current
Customer Engagement Representative
Sunsuper
01.2020 - 04.2020
Facilities & Services Officer
Sunsuper
01.2020 - 04.2020
Exam Invigilator & Admin Support
AHPRA
10.2019 - 10.2019
Finance Associate & Internal Auditor
Eclinicalworks
11.2012 - 04.2016
Technical Support Professional
Convergys
02.2010 - 01.2011
Master of Commerce - Business Management
University of Mumbai
Bachelor of Commerce - Accounting & Auditing
University of Mumbai