Hiralben Patel

• Delivered prompt and effective support to customers, addressing inquiries related to Telstra products and services while ensuring a positive customer experience.
• Diagnosed and resolved technical issues for mobile, internet, and broadband services, providing troubleshooting assistance as needed.
• Provided clear and accurate information on Telstra's product offerings, promotions, and service plans, recommending solutions based on customer needs.
• Met sales targets by promoting relevant products and services and offering tailored solutions to enhance the customer experience.
• Utilized CRM and call center systems to accurately document customer interactions, track issues, and follow up to ensure resolution.
• Escalated complex issues to higher-level support, ensuring timely follow-up and appropriate resolutions.
• Educated customers on self-service options, account management, and troubleshooting techniques to improve overall service satisfaction.
• Maintained compliance with company policies, procedures, and quality standards, contributing to the overall success of the team.

• Oversaw the full lifecycle of insurance claims within [CTP / Property / Workers Compensation / General Insurance], ensuring adherence to policy terms and regulatory guidelines.
• Provided clear, empathetic communication to customers, supporting them throughout the claims process and maintaining a strong service experience.
• Evaluated claims by analyzing documentation, reports, and policy coverage to determine eligibility and appropriate outcomes.
• Facilitated settlement discussions with clients and third parties to reach fair resolutions while safeguarding company interests.
• Partnered with internal departments and external providers to coordinate timely assessments, repairs, and resolution activities.
• Maintained accurate case files and regularly prepared internal reports to support operational transparency and decision-making.
• Flagged and escalated suspicious or complex claims, contributing to risk mitigation efforts and supporting legal processes when needed.

Key Highlights:

• Achieved consistent performance against service-level goals, contributing to team efficiency and customer satisfaction.
• Received internal recognition for delivering dependable claims handling and strong communication.
• Assisted in streamlining internal procedures, leading to faster resolution times and improved team workflow.

• Delivered exceptional customer service by assisting with product inquiries, guiding purchase decisions, and ensuring a positive shopping experience.
• Accurately processed cash, credit, and debit transactions, ensuring error-free handling of all payments
• Managed inventory by restocking shelves, organizing products, and maintaining store cleanliness to provide a welcoming environment for customers.
• Promoted in-store promotions, loyalty programs, and special offers, contributing to sales growth and customer retention.
• Conducted regular inventory checks and reported stock discrepancies to ensure product availability and minimize loss.
• Maintained store cleanliness and ensured adherence to health and safety regulations.
• Addressed and resolved customer concerns or complaints in a timely and professional manner, ensuring customer satisfaction.
• Collaborated with team members to meet daily store objectives, assist with store opening/closing procedures, and support smooth store operations.

• Provided first-level technical assistance to employees, resolving issues related to hardware, software, connectivity, and user access in a timely and efficient manner.
• Identified and resolved common IT problems, ensuring minimal downtime and maintaining high levels of user satisfaction.
• Supported the setup and maintenance of computer systems, printers, and network equipment to ensure stable and secure daily operations.
• Assisted users with troubleshooting and usage guidance for company-approved software and tools.
• Documented support tickets and solutions clearly, helping build a reference knowledge base for recurring issues.
• Escalated unresolved or complex issues to the appropriate IT teams while maintaining communication with end-users.
• Followed internal procedures and IT policies to maintain system security and data protection.

• Assisted customers with daily banking transactions, account inquiries, and product guidance.
• Handled deposits, withdrawals, transfers, and payments with accuracy and confidentiality.
• Resolved customer concerns professionally, ensuring a high standard of service.
• Opened and updated customer accounts in line with compliance and regulatory policies.
• Promoted relevant banking products based on customer needs and eligibility.
• Maintained accurate records and supported branch operations, including end-of-day balancing.