Summary
Overview
Work History
Education
Skills
Family
References
Interests
Timeline
Generic
Hiran Perera

Hiran Perera

Officer,VIC

Summary

Experienced Sales Specialist with a demonstrated history of working in the Hormetic Technology/Health Optimisation industry and the Real Estate Investment industry. Proven track record in exceeding sales goals and growing business. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

18
18
years of professional experience

Work History

Sales Specialist

Found—Space
09.2023 - Current
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
  • Recorded accurate and efficient records in customer database.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Trained new employees on CRM usage, fostering culture of data-driven decision-making within the company.
  • Implemented new CRM features to optimize workflows, resulting in increased productivity across teams.
  • Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from CRM.

Team Leader - Membership Sales Consultant

Freedom Property Investors
02.2023 - 09.2023
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Assisted with change management efforts during major system upgrades or migrations, minimizing disruption to users'' daily activities.
  • Optimized lead nurturing processes through better segmentation and personalized communication strategies.
  • Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.

Membership Sales Consultant

Freedom Property Investors
04.2022 - 02.2023
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Streamlined communication channels with potential leads, resulting in quicker response times and increased member conversion rates.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Team Leader - Membership Sales Representative

Freedom Property Investors
09.2021 - 03.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Membership Sales Representative

Freedom Property Investors
03.2021 - 09.2021
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
  • Set company wide records in both input and output metrics.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Streamlined membership application process by optimizing documentation and efficiently addressing inquiries from prospects.
  • Used consultative sales approach to understand and meet customer needs.
  • Improved member retention rates by proactively connecting with members and providing timely solutions to concerns or requests.
  • Implemented innovative prospecting techniques that led to increased lead generation rates over time.

Customer Service Representative

LYSAGHT AND FIELDERS (BLUESCOPE STEEL)
03.2016 - 03.2021
  • Solely responsible for Bunnings orders via Lysaght branch
  • Have been given exceptional feedback from Bunnings
  • Data entry
  • Customer service via phone, email
  • Quotes, orders
  • Internal Correspondence
  • Client communications on a day to day basis
  • Dealing with customer complaints
  • Liaising with transport companies and goods receiving departments.

Owner - Ideal Perceptions

04.2012 - 02.2016
  • Client communications on a day to day basis
  • Money handling
  • Customer Relations
  • Dealing with complaints
  • Answering phone, and return messages in a timely manner
  • Manage trades people
  • Attend and complete quotations
  • Pricing and cost estimation
  • Tiling, bathroom renovations, plastering, carpentry, etc.

Tradesman

HNRH CONSTRUCTIONS
01.2006 - 01.2012
  • Tiling
  • Demolishing
  • Basic Plumbing
  • Framing
  • Plastering
  • Water Proofing
  • Bathroom fit-offs
  • Landscaping
  • Labouring.

Education

Bachelor of Counselling -

ACAP
Melbourne, VIC
02.2023

Diploma of Leadership and Management -

First Choice Learning
Melbourne, VIC
01.2016

Cert IV in Building and Construction -

Chisholm Institute
Melbourne, VIC
01.2010

Year 12 -

Lighthouse Christian College
Melbourne, VIC
10.2006

Skills

  • Sales
  • Time Management
  • Leadership
  • Coaching
  • Sales Training
  • Teamwork
  • Sales Psychology
  • Customer Service and Care
  • Product and Service Sales
  • Process Improvement
  • Sales Process Optimization
  • CRM

Family

  • Husband since January 2012 (wife Jessica)
  • Father of one since January 2015 (son Josiah)

References

  • Tyson Lawes, Head of Sales, 0478 645 778
  • Sam Brent, Scale Specialist Manager, 0434 480 454
  • Bruce Jones, General Manager, 0421 770 929

Interests

Soccer

  • 2007 - Present
  • 3 Premierships with Berwick Churches United (VCFA)


Sports Fan

  • Essendon Football Club
  • Formula 1


Health & Wellbeing

  • Morning routine
  • Regular exercise
  • Daily cold shower
  • Regular sauna

Timeline

Sales Specialist

Found—Space
09.2023 - Current

Team Leader - Membership Sales Consultant

Freedom Property Investors
02.2023 - 09.2023

Membership Sales Consultant

Freedom Property Investors
04.2022 - 02.2023

Team Leader - Membership Sales Representative

Freedom Property Investors
09.2021 - 03.2022

Membership Sales Representative

Freedom Property Investors
03.2021 - 09.2021

Customer Service Representative

LYSAGHT AND FIELDERS (BLUESCOPE STEEL)
03.2016 - 03.2021

Owner - Ideal Perceptions

04.2012 - 02.2016

Tradesman

HNRH CONSTRUCTIONS
01.2006 - 01.2012

Bachelor of Counselling -

ACAP

Diploma of Leadership and Management -

First Choice Learning

Cert IV in Building and Construction -

Chisholm Institute

Year 12 -

Lighthouse Christian College

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Hiran Perera