Hirono Matsuura
Artarmon
Summary
Experienced spa professional with over a decade in the wellness and hospitality industry, including leadership roles at The Langham Sydney and boutique wellness clinics. Skilled in managing day-to-day operations, leading teams, and delivering exceptional guest experiences. Holds Certificates IV in Training and Assessment, as well as Work Health and Safety, supporting strong capabilities in team development, compliance, and safety management. Committed to creating refined, client-centered environments that promote relaxation, wellbeing, and operational excellence.
Overview
23
23
years of professional experience
Work History
Assistant Manager-Spa
The Langham
08.2024 - Current
- Lead daily spa operations in a luxury 5-star setting, ensuring alignment with service excellence standards and guest satisfaction goals.
- Supervise and support a high-performing team of therapists, and receptionists to consistently meet KPIs and maintain guest experience ratings.
- Collaborate with senior leadership to refine treatment offerings, streamline operational workflows, and increase guest retention.
- Monitor inventory, bookings, and client feedback using Book4Time, driving efficiency and business growth.
Day Spa Supervisor
The Langham
12.2021 - 08.2024
- Managed a diverse spa team, overseeing shift scheduling, performance reviews, and day-to-day guest service delivery.
- Designed and conducted staff onboarding and continuous training aligned with brand expectations and spa protocols.
- Acted as the key liaison between management and staff to ensure smooth communication and quick resolution of service concerns.
Manager/Senior Spa Therapist
Omorfia
07.2014 - 12.2021
- Oversaw all aspects of spa operations including staff scheduling, client service, product ordering, and compliance.
- Delivered tailored beauty and massage treatments, specializing in remedial therapies and skin care consultations.
- Contributed to steady year-on-year client retention through personalised service and team consistency.
Senior Beauty Therapist/Massage Therapist
Fields Of Beauty
08.2012 - 03.2014
- Performed a wide range of advanced beauty and massage treatments with a focus on holistic, client-centered care.
- Developed a loyal client base through consistent service quality and follow-up care.
Beauty and Massage Therapist
Facial Attraction
01.2012 - 03.2014
- Provided high-quality spa services including facials, body treatments, and remedial massages in a fast-paced spa setting.
Beauty Therapist
Rejuvenate Day Spa
03.2011 - 12.2011
Front Office Executive
Right Management (Man Power)
06.2005 - 08.2009
- Coordinated front office operations, appointment scheduling, and administrative support in a global corporate HR environment.
- Provided professional client service and supported internal teams with communication and data management tasks.
Executive Assistant to CEO
ONYX Japon (Veolia Environment)
10.2002 - 06.2005
- Provided high-level administrative and strategic support to the CEO during ONYX Japon's market entry planning into Japan’s waste management sector.
- Coordinated international communications, stakeholder meetings, and internal logistics between French and Japanese teams.
Education
Certificate IV - Work Health And Safety
TAFE
12.2024
Certificate IV - Training and Assessment
TAFE
12.2023
Certificate III - Fitness
Australian College of Sport & Fitness
01.2012
Diploma - Remedial Massage
NSW School of Massage
01.2012
Diploma - Beauty Therapy
Australasian College of Natural Therapies
CIDESCO Beauty & Spa Diploma - undefined
01.2010
ITEC Diploma IPL - Micro dermabrasion, Beauty and Spa therapy
01.2010
Bachelor of Arts - undefined
Hokusei Gakuen University
01.1998
Skills
- Customer service
- Team leadership
- Book4Time
- Staff training and development
Languages
Japanese
Native or Bilingual
French
Limited Working
Timeline
Assistant Manager-Spa
The Langham
08.2024 - Current
Day Spa Supervisor
The Langham
12.2021 - 08.2024
Manager/Senior Spa Therapist
Omorfia
07.2014 - 12.2021
Senior Beauty Therapist/Massage Therapist
Fields Of Beauty
08.2012 - 03.2014
Beauty and Massage Therapist
Facial Attraction
01.2012 - 03.2014
Beauty Therapist
Rejuvenate Day Spa
03.2011 - 12.2011
Front Office Executive
Right Management (Man Power)
06.2005 - 08.2009
Executive Assistant to CEO
ONYX Japon (Veolia Environment)
10.2002 - 06.2005
Certificate IV - Training and Assessment
TAFE
Certificate III - Fitness
Australian College of Sport & Fitness
Diploma - Remedial Massage
NSW School of Massage
Diploma - Beauty Therapy
Australasian College of Natural Therapies
CIDESCO Beauty & Spa Diploma - undefined
ITEC Diploma IPL - Micro dermabrasion, Beauty and Spa therapy
Bachelor of Arts - undefined
Hokusei Gakuen University
Certificate IV - Work Health And Safety
TAFE
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