Hirusha Fernando
Brisbane,QLD
Summary
Career Vision Seeking a challenging and progressive career using my professional skills and creative thinking to gain future exposure, strengths, and experiences. Seeking a position as an IT Support Technician in the field of IT.
Overview
7
7
years of professional experience
Work History
IT Technology Officer
EHealth Queensland Children's DPT
06.2023 - Current
- Re-imaging and running up devices
- Installing programs and applications on the end user's devices
- Handling the delivery of new devices, unboxing, scanning, organizing stocks, and maintaining accurate records using Excel spreadsheets and Word documents.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Built IT infrastructure to support key business strategies and evolving processes.
- Determined best methods for IT to support key business objectives.
IT Field Support Technician
Data#3- Powerlink
05.2022 - 05.2023
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical hardware support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Planted new computers and servers and assisted with multiple support tasks.
Cashier
Noosa Sound Express
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Greeted customers entering store and responded promptly to customer needs
Cleaning Supervisor
SuperCare
01.2022 - Current
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines, and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Night Shift Manager
Spick And Span
01.2020 - 12.2020
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Provided first-rate service to all customers regardless of time or concern.
- Completed routine store inventories.
President
Club, St Peters College
01.2017 - 01.2018
- Took actions to lead club
- Leadership efforts to coach club
- Maintained activities and members of club.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Formulated and executed strategic initiatives to improve product offerings.
Education
Bachelor of Information Technology - Networks and Security
Griffith University
Nathan, QLD12.2022
Diploma of Information Technology -
Griffith College
Mount Gravatt, QLD05.2021
High School Diploma -
ST Peters College
Colombo12.2018
Skills
- Knowledge of Cisco routers and switches
- Wide knowledge of LAN/WAN management
- Effective human relations and teamwork skills
- Strong familiarity with network analysis and management tools
- Ability to work flexible schedule
- Hard worker with positive outlook
- Solid written and verbal skills in English
- Strong Microsoft PowerPoint skills
- Strong Microsoft Word skills
- Project management skills
- Communications Support
- Technical Support and Assistance
- Computer Configurations
- Professional Networking
- Team Development
- Windows10, Microsoft Office 365
- Software and Hardware Issues
- Quality Assurance
- Troubleshooting skills
- Microsoft System Center Configuration Management
Timeline
IT Technology Officer
EHealth Queensland Children's DPT
06.2023 - Current
IT Field Support Technician
Data#3- Powerlink
05.2022 - 05.2023
Cleaning Supervisor
SuperCare
01.2022 - Current
Night Shift Manager
Spick And Span
01.2020 - 12.2020
President
Club, St Peters College
01.2017 - 01.2018
Cashier
Noosa Sound Express
Bachelor of Information Technology - Networks and Security
Griffith University
Diploma of Information Technology -
Griffith College
High School Diploma -
ST Peters College
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