Hirushka Ekanayake
Wodonga,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Officer & Delivery Cordinator
Yarra Valley Transport
Bayswater, VIC
05.2024 - 03.2026
- Resolved customer inquiries and complaints, leading to enhanced service quality and increased customer satisfaction.
- Collaborated with management to streamline logistics processes, contributing to improved operational efficiency.
- Facilitated team meetings to identify workflow improvements and address challenges, resulting in better collaboration and operational effectiveness.
- Trained new employees on operational procedures and safety protocols, ensuring compliance and readiness for safe operations.
- Followed company policies and objectives to ensure effective communication.
- Conducted regular inspections of vehicles to maintain operational standards.
- Carried out manual handling tasks such as lifting boxes up to 25 kg safely.
Web Developer
Robotic Marketer Pty Ltd
South Yarra, VIC
08.2025 - 01.2026
- Developed responsive web interfaces using HTML, CSS, JavaScript, and PHP, enhancing accessibility across devices.
- Developed and maintained WordPress websites, enhancing user experience through customized themes and plugin configurations.
- Optimised website performance and security through regular updates and monitoring, directly improving user experience.
- Troubleshot and resolved frontend, backend, and database-related issues, improving overall site functionality and performance.
- Managed web hosting environments and servers (Apache/Nginx, XAMPP/WAMP), ensuring seamless deployments and timely updates to minimize downtime.
Delivery Driver
Australia Post
Bayswater, VIC
08.2022 - 04.2024
- Delivered parcels efficiently across designated routes.
- Delivered exceptional customer service during deliveries, contributing to positive customer experiences.
- Monitored and enforced safety and traffic regulations, ensuring secure and compliant deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Loaded and unloaded packages using proper techniques.
- Maintained precise delivery and pickup records, ensuring operational accountability.
- Trained new delivery drivers on best practices, improving team efficiency and service quality.
Associate Software Engineer
HCT
Colombo, Sri Lanka
12.2022 - 08.2022
Education
Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills and Professional Business Communication
Performance Education
Melbourne12-2025
Master of Information Technology - Cyber Security
Southern Cross University
Melbourne08-2024
BSc (Hons) - Software Engineering
Cardiff Metropolitan University
UK12-2021
Skills
- Customer service
- Complaint resolution
- Customer relations
- Customer satisfaction measurement
- Call center experience
- Live chat support
- Scheduling
- Staff training
- Staffing coordination
- Process improvement
- Policy development
- Decision-making
- Risk assessment
- JavaScript
- XHTML
- CSS
- PHP
- Manual handling
References
True
Projects
Digital Transformation of Wharf Clerk Documentation System, Cardiff Metropolitan University, Cardiff, GB, Objective: To automate a manual form used by Sri Lanka Customs wharf clerks through a user-friendly web application. Tools: HTML, CSS, JavaScript, PHP, MySQL, Bootstrap, XAMPP, GitHub. Duties: As part of a team of 4, I handled front-end development, contributed to database integration, and coordinated team tasks using Agile methods. I also participated in testing and UI improvements. Result: Achieved a High Distinction. Delivered a responsive web app with secure login and data validation. Gained hands-on experience in full-stack web development and teamwork.
Attributes
- Analytical Thinking, Applied analytical thinking in a vulnerability assessment project, identifying network security flaws and suggesting improvements.
- Problem-Solving, Resolved IT infrastructure issues during an internship, minimizing network downtime through effective troubleshooting.
- Attention to Detail, Ensured accuracy and security in a web automation project by thoroughly testing and refining the application.
- Communication Skills, Effectively communicated project progress to both technical and non-technical stakeholders, ensuring alignment.
Timeline
Web Developer
Robotic Marketer Pty Ltd
08.2025 - 01.2026
Customer Service Officer & Delivery Cordinator
Yarra Valley Transport
05.2024 - 03.2026
Associate Software Engineer
HCT
12.2022 - 08.2022
Delivery Driver
Australia Post
08.2022 - 04.2024
Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills and Professional Business Communication
Performance Education
Master of Information Technology - Cyber Security
Southern Cross University
BSc (Hons) - Software Engineering
Cardiff Metropolitan University