Summary
Overview
Work History
Education
Skills
Certification
Reading, walking & cooking
Languages
Timeline
OfficeManager

Hirut Lewis

Gold Coast,QLD

Summary

Accomplished Practice Manager at HCF Dental, adept in staff and workflow management, significantly enhanced operational efficiency and patient care. Spearheaded the implementation of an electronic health record system, boosting data accuracy. Excelled in fostering community relations and ensuring compliance with healthcare regulations, showcasing strong leadership and organizational skills.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Senior Dental Assistant

Same as Above
09.2001 - 10.2024

Sterlising Technician

HCF Dental
09.2001 - 10.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Practice Manager

HCF Dental
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Oversaw accounting, budgeting, and financial reporting.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Created and implemented organizational policies and procedures.
  • Implemented new electronic health record system, leading to increased efficiency in patient data management.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Identified opportunities for additional services or expansion within the practice based on market research analysis.
  • Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Developed policies and procedures for effective pharmacy management.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Collaborated with store manager to maintain daily operations.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
  • Implemented new electronic health record system to improve record accuracy and accessibility.
  • Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
  • Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.

Education

Certificate IV - Dental Practice Management

Unepartnerships
Sydney, NSW
09.2012

Skills

  • Schedule management
  • Staff management
  • Practice management
  • Workflow management

Certification

Dental Assistant Certificate 3, Australian Hand hygiene auditor and medical emergency officer,.

I was also a chef fire worden for HCF Dental Brookvale

Reading, walking & cooking

My hobby's

Reading, walking & cooking

Languages

English & Amharic (Ethiopian)
Full Professional
Amharic
Bilingual or Proficient (C2)

Timeline

Senior Dental Assistant

Same as Above
09.2001 - 10.2024

Sterlising Technician

HCF Dental
09.2001 - 10.2024

Certificate IV - Dental Practice Management

Unepartnerships

Practice Manager

HCF Dental

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Hirut Lewis