Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Working Rights
References
Timeline
Generic

Hishaam Ahmed

Wagin,Australia

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Pro Boys Mechanical
05.2024 - 08.2024
  • Scheduling appointments
  • Booking and managing service appointments
  • Handling customer inquiries
  • Managing customer expectations
  • Keeping customer informed about repair progress, delays or issues
  • Maintaining records
  • Updating customer records, service history
  • Promoting services
  • Informing customers about additional services
  • Ensuring customer satisfaction

Sports Management Relief Teacher

Al Forsan International School
01.2023 - 01.2024
  • Conducting and planning sports lessons
  • Supervising children
  • Reporting
  • Parent Communication

Order Success

Mr D Food / Takealot
01.2018 - 01.2019
  • Monitors and actions any relevant exceptions on the Mr D Food dashboard
  • Inbound and outbound telephonic support
  • Ensure successful delivery of any Mr D Food orders
  • Customer Service and TDT branches, ensuring query resolution
  • Logging of complaints in Zendesk
  • Investigating Customer Service real time escalations
  • Action all Customer Service requests on orders
  • Updating and Managing live Excel Spreadsheets
  • Real time Communication via Email and TDT Platform

Debt Negotiator

Wonga Finance
01.2012 - 01.2016
  • Debt collection for UK based customer
  • Customer service inbound
  • Marketing (promoting and cross selling of Loans and Account products to existing clients)
  • Data capturing
  • Collections inbound and outbound, blended dialer
  • Assist with Incentive drivers – staff / team reward / recognition program
  • Remediation Department
  • Scrutinies income and expenditure forms

Debt Negotiator

Sanclare Financial
01.2010 - 01.2012
  • Debt collection for UK based customer
  • Customer service inbound
  • Debt collection inbound and outbound

Stock-takings

Calculus
01.2009 - 01.2010
  • Stock-taking / inventory checking at various Retail Stores and Warehouses

Education

Matric, Grade 12 -

Strandfontein S.S.S
Strandfontein

Teach TEFL 120 Course -

Skills

  • Transcription
  • Appointment scheduling
  • Record keeping
  • Zendesk usage
  • Customer service
  • Issue resolution
  • Excel management
  • Customer engagement
  • Problem solving
  • Team collaboration
  • Customer consulting
  • Data collection
  • Interpersonal skills
  • Communication skills
  • Loyal and Discreet
  • Team Player
  • Adaptable
  • Able to Build Relationships
  • Flexible
  • Responsible
  • Able to Operate under Pressure
  • Self-Motivated
  • Time Management

References

  • Craig Roberts, +27 78 395 3408, Collections / Remediation Team Manager, Wonga
  • Stefan Naude, +27 71 105 4294, Collections / Remediation Team Manager, Wonga
  • Sundeep Singh Sahota, +27 83 994 6413, Head of Operations, Mr D Food / Takealot
  • Christopher Wilks, +27 87 362 4408, Mr D Food Restaurant Support / Order Success Manager, Mr D Food / Takealot
  • Jason Rodwell, +27 74 811 2467, Mr D Food Restaurant Support / Order Success Team Leader, Mr D Food / Takealot
  • Robin Rugters, +27 78 879 5123, Mr D Food Customer Care Team Leader, Mr D Food / Takealot
  • Riaz Mohmed, +966 54886 3273, High Principal, Al Forsan International School
  • Tariq Wiener, +27 83 627 8459, Pro Boys Mechanical Workshop

Languages

English

Personal Information

  • Date of Birth: 12/23/90
  • Nationality: South Africans
  • Visa Status: 482

Working Rights

Yes

References

References available upon request.

Timeline

Customer Service Representative

Pro Boys Mechanical
05.2024 - 08.2024

Sports Management Relief Teacher

Al Forsan International School
01.2023 - 01.2024

Order Success

Mr D Food / Takealot
01.2018 - 01.2019

Debt Negotiator

Wonga Finance
01.2012 - 01.2016

Debt Negotiator

Sanclare Financial
01.2010 - 01.2012

Stock-takings

Calculus
01.2009 - 01.2010

Matric, Grade 12 -

Strandfontein S.S.S

Teach TEFL 120 Course -

Hishaam Ahmed