Hisny Muzammil
Tarneit,Australia
Summary
Hisny is a self-motivated, execution driven professional counting over 19+ years of industry experience in IT, playing different roles across different geographic locations including Australia, United States, Canada, and Sri Lanka.
As an Agile practitioner/Project Manager/Scrum Master/Senior Business Analyst, Hisny has worked in the industries of Telecommunications, Super Annuation, Financial Services, Healthcare, Public Sector, Energy, Utilities, Insurance, Digital and Hospitality for market-leading customers such as Telstra, Australian Super, Microsoft, British Telecom, Aetna Insurance, Siemens, and IBM which included technologies such as Office 365, SharePoint, Power BI, Microsoft Power Apps. Azure, Java, .Net 4.0, Angular 4.0, Node.js, Microservices Architecture etc.
Hisny brings in highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $20M AUD.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Project Manager
STIHL Australia
Melbourne, Australia
04.2023 - Current
- Leading building the Intranet for the STIHL Group and leading the implementation for the Australian Team
- Managed project scope, timeline and budget in alignment with company objectives.
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Driving Change management activities of the entire delivery cycle
- Negotiated contracts with third-party vendors when necessary.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Scrum Master
Australian Super
Melbourne, Australia
11.2019 - 03.2023
- Part of multiple engagements over the years including – Legal Document and Matter Management System, Azure Workload Migration (30+ apps), File Migration to O365 Platform (SharePoint), O365 Rollout
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Created dashboards using like JIRA, Confluence, to track project progress and milestones.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Evaluate and give feedback to the developers and the testers and continuously advise them on improvements.
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
Senior Agile Business Analyst
Telstra
Melbourne, Australia
05.2016 - 11.2019
- Working for the Digital Workplace Solutions team, was part of the major digital transformation across the enterprise
- Played a pivotal role in completing the largest O365 rollout in the southern hemisphere and many other critical engagements including – Office 365 readiness project, O365 Email migration, Windows 10 enterprise rollout, Rolling out Mac devices as SOE offering and Windows 10 remediation
- Collaborate with stakeholders including Platform Managers, Product Owners and Business Managers to define changes impacting service channels, ensuring alignment on requirements, objectives, and time frames.
- Provide impact analysis, initial feedback during forums and as required - document impact assessments including high level requirements, risks, issues, timing, dependencies, capacity to deliver, and desirability from a business architecture / experience viewpoint
- Coordinate and run internal and external stakeholder workshops to facilitate requirements gathering and or configuration requirements
- Data analysis and migration planning in large scale to plan out different migration windows
- Work as part of multidisciplinary team, supporting the delivery across the platform in partnership with various stakeholders across Telstra
- Represent the team in Change control meetings, present and obtain approvals for the migration windows
- Engage in scrum events, assisting with planning, backlog refinement and ordering, requirements comprehension and delivery improvements.
- Detail impact assessments on Windows 10 upgrades inclusive of different platforms and devices
- Support and empower the team to self-organize around achieving their commitments.
- Identify and remove any team impediments/distractions and appropriately escalate issues, assesses and resolves all project risks as they are encountered.
Head of PMO
Navantis Pty Ltd
Canada/Sri Lanka, Canada/Sri Lanka
11.2014 - 04.2016
- Was responsible for the location-based revenue management and overall projects across managed in Sri Lanka.
- Involved in pre-sale activities, requirements workshops, reviewed contractual agreements and compiled statement of work.
- Provided reports to CEO and senior stakeholders on overall progress for both delivery projects and managed services.
- Facilitated change control and governance processes and engaged in resource planning to ensure capacity availability for successful project delivery.
- Built and managed a high-performance delivery team (internal and external resources). Moreover recruiting, onboarding new employees and provide career growth opportunities for them.
- Managed the performance reviews on direct reporting managers and the team members for their career growth in the company and mentoring/advising on their personal growth.
Senior Project Manager
Navantis Pty Ltd
Canada/Sri Lanka, Canada/Sri Lanka
04.2011 - 11.2014
- Managed teams of 5-35 personnel
- Diverse types of projects were managed ranging from web application development, content management solutions, CRM, Internet and Intranet application development, Mobile app development, Product development and Website and application maintenance and support (L1 to L3)
- Managed and consulted projects running SharePoint Online 2013/2010/2007, Dynamics CRM 2013/2010, ASP.NET, SQL Server, Lotus Notes to SharePoint migration etc. which included clients like Microsoft, and UHN Health Care etc.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Developed comprehensive project plans to be shared with stakeholders.
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
Senior Consultant - Delivery
Virtusa Pty Ltd
US/Sri Lanka, US/Sri Lanka
09.2009 - 04.2011
- Played the role of a Project Manager managing, development and implementation of multiple projects with clients across United States in Telecommunication, Retail, Insurance and Government Sectors
- Owned end to end project delivery including presales activities, business analysis and consultancy, resource management, performance management, stakeholder communications on project status and risks/issues (Client and internal), program management, project planning and change Management.
- Ensured that project margin and revenue targets set for the account both quarterly and annually are met and fulfill CMMi Level-5 process compliance requirements from inception to closure. Clients were inclusive of Siemens, British Telecom, Aetna, IBM, Alterra Insurance USA etc.
- Conducted training for Project Managers during the induction process
- Provided reports to senior management and stakeholders on overall progress for delivery projects
- From Year 2009 – 2011, was recognized as a “A” player for six consecutive performance appraisal cycles playing the role of a Project Manager
- Led and managed one of the first projects in the organization to achieve CMMi level 3 compliance in year 2009.
Technical Lead
Virtusa Pty Ltd
US/Sri Lanka, US/Sri Lanka
08.2004 - 08.2009
- Leading multiple software engineers in large scale transformation projects for the clients such Siemens (US), Aetna Insurance (US) etc.
- Connected with clients to identify needs and provide helpful solutions.
- Provided technical guidance on development projects as well as implementation of new technologies.
- Collaborated with other team members to troubleshoot complex issues and develop solutions.
- Addressed issues regarding software development, coding and engineering tasks.
Software Engineer
Virtusa Pty Ltd
US/Sri Lanka, US/Sri Lanka
08.2004 - 04.2006
- Played technical roles across multiple projects in the US.
Technical Lead
Virtusa Pty Ltd
US/Sri Lanka, US/Sri Lanka
10.2007
- Leading multiple software engineers in large scale transformation projects for the clients such Siemens (US), Aetna Insurance (US) etc.
Education
Master of Business Administration -
University of Sri Jayewardenepura, Sri Lanka
01.2010
Bachelor of Information Technology -
University of Colombo, Sri Lanka
01.2004
Skills
- Handling Agile based projects in different domains
- Client Relationship Management
- Requirements Gathering
- Cross-Functional Communication
- Cross-Function Team Leadership
- Contract Preparation
- Experienced in release management cycle and advocating Azure DevOps
- Change management skills in driving digital transformations
- Managing internal and external risks
- Stakeholder and communication management
- Digital transformations
- Azure workload migrations,
- People Management,
- Agile methodologies/practices
- Business Analysis and Consulting
- Contract Negotiations
- Sprint Planning
- Backlog Management
- Data Analysis
- Microsoft Office Suite
Research Areas
- Scaled Agile Framework
- Microsoft Power Platform
- Microsoft Power Apps
Certification
- SAFe 4 Agilist
- Project Management Professional (PMP) - 2011 onwards
- Agile Certified Practitioner (PMI-ACP) - 2015 onwards
- Microsoft Certified Professional (MCP - Managing Dynamic CRM Implementations)
Tools
Atlassian (JIRA, Confluence), Microsoft Project, Microsoft Planner, GitHub, Trello, Slack, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft Yammer, Microsoft One Note, Microsoft Outlook
References
Will be provided upon request.
Accomplishments
- Telstra COO Award 2018 - Awarded for delivering the largest O365 rollout across the Southern Hemisphere.
References
References available upon request.
Timeline
Senior Project Manager
STIHL Australia
04.2023 - Current
Scrum Master
Australian Super
11.2019 - 03.2023
Senior Agile Business Analyst
Telstra
05.2016 - 11.2019
Head of PMO
Navantis Pty Ltd
11.2014 - 04.2016
Senior Project Manager
Navantis Pty Ltd
04.2011 - 11.2014
Senior Consultant - Delivery
Virtusa Pty Ltd
09.2009 - 04.2011
Technical Lead
Virtusa Pty Ltd
10.2007
Technical Lead
Virtusa Pty Ltd
08.2004 - 08.2009
Software Engineer
Virtusa Pty Ltd
08.2004 - 04.2006
Master of Business Administration -
University of Sri Jayewardenepura, Sri Lanka
Bachelor of Information Technology -
University of Colombo, Sri Lanka
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