Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hiten Patel

Tarneit,VIC

Summary

Reference

Vishal Soni - 0430437793

(Accountant)

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Fuel Station (7 Eleven)
Melbourne, VIC
03.2013 - 09.2015

Customer Service Representative

Fuel Station ( 7 Eleven)
Melbourne, VIC
03.2013 - 09.2015

Filling stock

Customer handling

Cashier

ManageCash register

Inventory Managment

Odering

Inventory CantrolManagment

Nashi
Melbourne, VIC
01.2011 - 02.2013

Inventory stock management

High standard inward and outward duties of food and dry food

Use FIFO method in perishable goods

Contact suppliers and stake holders (customer service)

General Administration duties

Manage invoices and general clerical duties

Team Leader

Kitchen Food Company
Melbourne, VIC
09.2015 - 03.2022
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Warehouse Lead

VIP Packaging
Melbourne, VIC
04.2022 - Current
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Streamlined order processing for faster turnaround times and increased customer satisfaction.
  • Assisted in budget preparation, tracking expenses, and identifying cost-saving opportunities within the warehouse operations.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Supervised and trained new staff in performing census.
  • Received new stock and input values into computer system.
  • Recorded daily activities for inventory control.

Education

Master Of Acconting - Accounting

University of Ballarat
Ballarat, VIC
2010

Bachelor Of Business Administration -

Dharmasingh Desai University
India
2006

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Product Knowledge
  • Cash handling expertise
  • Customer inquiries
  • Refund handling
  • Payment Collection
  • Merchandise Restocking
  • Customer Relationship Management (CRM)
  • Data entry proficiency
  • Strong numeracy
  • Cross-selling abilities
  • Account Management
  • Problem-Solving
  • Customer Assistance
  • Reliable and Responsible
  • Honest and Dependable
  • Team Collaboration
  • Cash register systems

Timeline

Warehouse Lead

VIP Packaging
04.2022 - Current

Team Leader

Kitchen Food Company
09.2015 - 03.2022

Customer Service Representative

Fuel Station (7 Eleven)
03.2013 - 09.2015

Customer Service Representative

Fuel Station ( 7 Eleven)
03.2013 - 09.2015

Inventory CantrolManagment

Nashi
01.2011 - 02.2013

Master Of Acconting - Accounting

University of Ballarat

Bachelor Of Business Administration -

Dharmasingh Desai University
Hiten Patel