Flexible, results-oriented Manager offering focused leadership and restaurants operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
16
16
years of professional experience
Work History
Restaurant General Manager
Pizzahut Erindale
09.2014 - 02.2024
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Correctly calculated inventory and ordered appropriate supplies.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Developed and maintained courteous and effective working relationships.
Shift Manager
Pizzahut North Strathfield
11.2010 - 08.2014
Completing assigned daily paperwork including inventories,cash sheets, drawer counts, deposits and ordering.
Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Managing customers complains while talking to customer find out problem and improve their satisfaction.
Treat all staff as customer with respect .Manage staff training and their performance.
Maintain standard of speed of service ,quality ,OH&S by enforcing all appropriate procedure of Pizza hut.
Pizzahut Kitchenhand and Delivery Driver
Pizzahut Gordon NSW
07.2008 - 10.2010
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Provided support during large events or functions through efficient task delegation among kitchen staff members.
Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
Delivering food to the customer in designated timeframe.