Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hitesh Dhillon

Brisbane,QLD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

7-11 Convenience Store
02.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Ensured smooth transition during seasonal changes by effectively managing the rotation of stock between storage areas and sales floor.
  • Processed cash, credit and cashless transactions to fulfill customer orders.

Customer Service Representative

DMart Store
03.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor of Science - Dietetics

University of Queensland
Brisbane, QLD
11.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Money handling abilities
  • Effective Leadership
  • Attention to Detail
  • Patience and Empathy
  • Work Ethic and Integrity

Languages

English
Full Professional
Hindi
Native or Bilingual
French
Limited Working

Timeline

Customer Service Representative

7-11 Convenience Store
02.2024 - Current

Customer Service Representative

DMart Store
03.2023 - 01.2024

Bachelor of Science - Dietetics

University of Queensland

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Hitesh Dhillon