Hitesh Patel
Area Supervisor
Marsden Park
Summary
Reliable and community focused professional with over 15 years’ experience in parking operations, local council environments, and compliance-based roles. Highly skilled in customer service, regulatory awareness, independent field work, and engaging respectfully with the public. Proven ability to apply parking rules and procedures accurately while maintaining professionalism, discretion, and safety. Seeking a Parking Officer role to contribute to community amenity, accessibility, and compliance.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Payroll Assistant (Concurrent Role – 3 Years)
Secure Parking
09.2015 - 02.2020
- - Accurate processing of payroll, timesheets, and leave
- - Strong attention to detail and confidentiality
- - Compliance with employment policies and regulations
Field Service Technician
Secure Parking
02.2020 - 12.2025
- - Conducted daily patrols and inspections across multiple parking locations
- - Ensured compliance with parking conditions, safety standards, and operational procedures
- - Engaged with members of the public in a calm, respectful, and professional manner
- - Worked independently while meeting strict timeframes and service standards
- - Accurately documented faults, incidents, and site conditions
Area Manager
Secure Parking
12.2012 - 09.2015
- - Oversaw operations across multiple parking facilities, including council-managed sites
- - Ensured adherence to policies, procedures, and regulatory requirements
- - Handled escalated customer matters using discretion and de-escalation techniques
- - Maintained high standards of safety, accessibility, and public amenity
- - Prepared reports and ensured accurate record-keeping
Supervisor / Manager
Secure Parking
11.2009 - 12.2012
- - Managed staff rosters including weekends and public holidays
- - Monitored on-site compliance, safety, and customer service standards
- - Trained staff in procedures, professionalism, and customer-focused service
- - Worked collaboratively with councils and stakeholders, including Parramatta Council car parks
Education
Bachelor of Commerce - Accounting
MS University
Vadodara, India 04.2001 -
Skills
- Parking & Road Related Compliance Awareness
- Customer Service & Public Engagement
- Conflict Management & De-escalation
- Independent Field Work & Time Management
- Policy & Procedure Adherence
- Accurate Reporting & Documentation
- Team Collaboration
- Confidentiality & Professional Conduct
- Valid Class C Driver Licence
Certification
First Aid Officer
Availability & Compliance
- Immediately available
- Available for full-time hours including rotating rosters, weekends, and public holidays
- Willing to undergo and successfully obtain a National Police Check
- References available on request
Timeline
Field Service Technician
Secure Parking
02.2020 - 12.2025
Payroll Assistant (Concurrent Role – 3 Years)
Secure Parking
09.2015 - 02.2020
Area Manager
Secure Parking
12.2012 - 09.2015
Supervisor / Manager
Secure Parking
11.2009 - 12.2012
Bachelor of Commerce - Accounting
MS University
04.2001 -