Summary
Overview
Work History
Education
Skills
Timeline
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Hitesh Sachdeva

Wollert,Australia

Summary

Accomplished retail leader with over 15 years of experience across fuel, convenience, and large-format retail operations. Proven track record in multi-site management, sales growth, workforce planning, and operational excellence. Adept at leading high-performing teams, driving brand standards, and enhancing customer experience. Recognised for strategic leadership, compliance management, and delivering strong financial and cultural outcomes.

Overview

18
18
years of professional experience

Work History

Business Manager (SM Secondment – Retail)

BP Australia
01.2025 - Current
  • Manage operations of 13 retail sites, ensuring compliance with company standards, safety policies, and operational excellence.
  • Lead, coach, and develop Store Managers to achieve sales, profit, and customer service targets.
  • Monitor site performance through KPI analysis, implementing strategies to drive growth and efficiency.
  • Ensure sites operate within budgeted labour hours; investigate variances and implement corrective action plans when actual hours exceed targets.
  • Drive Wild Bean Cafe performance as a core brand differentiator, ensuring operational excellence that strengthens BP’s competitive position in the retail market.
  • Ensure excellence in cafe operations through strict adherence to food safety, hygiene, and presentation standards.
  • Oversee product availability and quality across hot food, sandwiches, and bakery lines, ensuring consistency and customer satisfaction.
  • Implement and monitor regular coffee calibration checks to maintain beverage quality and uphold brand reputation.
  • Build strong team culture by addressing issues promptly and fostering open communication.
  • Oversee execution of marketing and promotional campaigns across multiple locations.
  • Successfully maintained operational and financial performance across 13 sites.
  • Improved Wild Bean Cafe standards across multiple sites, resulting in consistent customer satisfaction scores.
  • Reduced labour hour variance by implementing monitoring and corrective action plans.

Team Member (Part-Time)

Bunnings Warehouse
01.2022 - 02.2025
  • Delivered excellent customer service across hardware, outdoor, and lifestyle departments.
  • Assisted with stock replenishment, merchandising, and maintaining high store presentation standards.
  • Operated POS systems, processed transactions, and supported sales initiatives.
  • Collaborated with team members to ensure efficient daily operations and positive customer experiences.

Store Manager

BP Australia
11.2021 - 12.2024
  • Directed all aspects of daily store operations, including sales, staffing, inventory, and compliance.
  • Recruited, trained, and supervised staff, promoting engagement and professional growth.
  • Delivered consistent improvements in sales performance and customer satisfaction.
  • Maintained adherence to safety, food handling, and regulatory compliance requirements.
  • Managed budgets, forecasts, and expense controls to maximize profitability.
  • Directed Wild Bean Cafe operations within the store, ensuring high standards of cleanliness, food safety, and product presentation.
  • Monitored food availability across hot food, sandwiches, and bakery ranges to ensure consistent customer offerings.
  • Conducted regular coffee calibration checks to maintain beverage quality and strengthen customer loyalty.
  • Achieved consistent improvements in store sales and profitability.
  • Raised Wild Bean Cafe operational standards, enhancing customer satisfaction and brand experience.
  • Successfully trained and developed a high-performing team, improving staff retention and engagement.

Team Member – Grocery (Part-Time)

Coles Supermarkets
10.2013 - 12.2021
  • Supported grocery department operations, including shelf replenishment, stock rotation, and merchandising.
  • Delivered excellent customer service, assisting shoppers with queries and product selection.
  • Maintained compliance with food safety standards and workplace safety protocols.
  • Consistently recognised for customer service excellence and operational reliability.

Site Manager

Coles Express
02.2008 - 10.2021
  • Managed daily operations of a high-volume service station and convenience site.
  • Supervised, trained, and motivated staff to meet sales, compliance, and service targets.
  • Oversaw inventory control, ordering, and merchandising to maximise product availability.
  • Ensured safe working practices and compliance with regulatory and company standards.
  • Consistently achieved strong results in sales growth and customer service.
  • Successfully opened two new Coles Express sites (Wollert and Edgars Road), overseeing end-to-end store setup, recruitment, training, and launch execution.
  • Managed one of the busiest Coles Express sites nationally, designated as a trial site for business innovations.
  • Led the rollout of new initiatives including the introduction of fresh fruit and vegetables in 2018, ensuring smooth integration into store operations while maintaining service standards.
  • Managed a national trial site, achieving seamless introduction of fresh produce and other new initiatives.
  • Recognised for operational excellence and achieving top performance metrics among regional sites.

Education

Graduate Diploma - Accounting

Latrobe University
Bundoora, VIC
12.2006

Bachelors - Commerce

Punjab University
Chandigarh
05.2004

Skills

  • Multi-Site Retail Management
  • Sales & Business Development
  • Workforce Planning & Budget Control
  • Customer Experience & Engagement
  • Leadership & Staff Development
  • Compliance & Safety Management
  • Strategic Planning & Execution
  • Inventory & Supply Chain Management
  • Conflict Resolution & Problem-Solving
  • Brand & Cafe Operations (Wild Bean Café Focus)

Timeline

Business Manager (SM Secondment – Retail)

BP Australia
01.2025 - Current

Team Member (Part-Time)

Bunnings Warehouse
01.2022 - 02.2025

Store Manager

BP Australia
11.2021 - 12.2024

Team Member – Grocery (Part-Time)

Coles Supermarkets
10.2013 - 12.2021

Site Manager

Coles Express
02.2008 - 10.2021

Graduate Diploma - Accounting

Latrobe University

Bachelors - Commerce

Punjab University

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