Hiteshi Sardana
Beveridge,VIC
Summary
Proven Customer Service Representative at Y&H Transport PTY LTD, excelling in critical thinking and data entry. Demonstrated ability to enhance customer loyalty through empathetic service and effective problem resolution, leading to significant positive feedback and retention. Skilled in building relationships and adept at managing high-stress situations, ensuring professional dispute resolution.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Y&H Transport PTY LTD
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Advanced Diploma - Hospitality
Acumen College
Melbourne, VIC06-2022
Certificate III & IV - Commercial Cookery
Acumen College
Melbourne, VIC11-2021
High School - Accounting And Finance
Dyal Singh School
Karnal Haryana India 03-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Y&H Transport PTY LTD
05.2024 - Current
Advanced Diploma - Hospitality
Acumen College
Certificate III & IV - Commercial Cookery
Acumen College
High School - Accounting And Finance
Dyal Singh School
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