Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Hiu Ying Lai

Largs North,SA

Summary

Dynamic animal care professional with extensive experiences, excelling in customer service and behavior management. Proven ability to lead teams and implement specialised care protocols, ensuring safety and well-being for all pets. Recognised for exceptional organisational skills and a commitment to maintaining high standards in animal care environments.

Overview

8
8
years of professional experience

Work History

Senior Animal Attendant

Beaus pet hotel - Guide dogs NT/SA
Adelaide, SA
01.2025 - Current
  • As same as animal attendant duties
  • Provide food preparation, and ensure feeding standards and specialised diets are maintained as required
  • Provide professional handling skills for pets with specific needs
  • Allocate daily tasks to the animal attendant
  • Provide a verbal daily report to the team leader

Pet Sitter

Self-employed
Adelaide, SA
09.2022 - Current
  • Provide daycare and overnight services
  • Provide care, and ensure the pet's safety
  • Walk dogs and communicate well with the owners
  • Strong time management

Animal Attendant

Beaus pet hotel - Guide dogs NT/SA
Adelaide, SA
10.2023 - 01.2024
  • Protect pets from distress and injury in the facility
  • Provide a safe movement and environment for the pets
  • Provide exceptional customer service to clients during the drop-off and pick-up of their pets.
  • Use positive reinforcement methods in interacting, moving, and restraining pets
  • Maintain clean, tidy and sanitised areas including kennels
  • Supervise allocated dogs within pens and ensure safety (pen attendant)

Puppy Training Assistant (volunteer)

Gawler animal hospital
Gawler, SA
02.2022 - 11.2022
  • Established training area for effective puppy training sessions
  • Demonstrated puppy training techniques to enhance owner understanding and application
  • Provide no stress handling and environment to the clients
  • Maintained cleanliness by sanitising the training area after each session

Experience as a team leader

Beaus pet hotel - Guide Dogs NT/SA
Adelaide, SA
03.2025 - Current
  • Supervise staff, ensuring and maintaining excellent animal care standards
  • Apply medication to the pets
  • demonstrating positive leadership and effective performance management
  • Provide exceptional customer services to all clients and their pets
  • Make important decisions on pet's health and suitability

Bachelor Internship

Fairview Animal Lodge Shelter
Gawler, SA
08.2022 - 10.2022
  • Executed extensive cleaning tasks in diverse animal care environments
  • Performed feeding and grooming for various animals, such as horses and sheep
  • Maintained cleanliness of facilities to promote safe living conditions

Vet Assistant

Tai Wai Small animal and Exotic hospital
Hong Kong
07.2017 - 08.2017
  • Assisted with veterinary appointments and medical procedures, ensuring animal safety during handling
  • Prepared equipment for various veterinary procedures to enhance operational efficiency
  • Managed preparation of medical prescriptions to support timely treatment delivery
  • Maintained cleanliness and organization of work area, promoting a hygienic environment

Education

Fear Free Pet Animal Trainer Certification Progra
Australia
01-2025

Bachelor of Animal Science (animal Behavior)

University of Adelaide
Adelaide, SA
05-2024

Animal Science (behavior)

S.C.Gaw Memorial College
Hong Kong
05-2019

Certificate IV in Animal Behavior And Training

Delta Institute
Sydney, NSW

Skills

  • Animal care
  • Customer service
  • Team collaboration
  • Behavior management
  • Organised

Affiliations

  • Badminton
  • Baking
  • Reading

Languages

English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual

Timeline

Experience as a team leader

Beaus pet hotel - Guide Dogs NT/SA
03.2025 - Current

Senior Animal Attendant

Beaus pet hotel - Guide dogs NT/SA
01.2025 - Current

Animal Attendant

Beaus pet hotel - Guide dogs NT/SA
10.2023 - 01.2024

Pet Sitter

Self-employed
09.2022 - Current

Bachelor Internship

Fairview Animal Lodge Shelter
08.2022 - 10.2022

Puppy Training Assistant (volunteer)

Gawler animal hospital
02.2022 - 11.2022

Vet Assistant

Tai Wai Small animal and Exotic hospital
07.2017 - 08.2017

Fear Free Pet Animal Trainer Certification Progra

Bachelor of Animal Science (animal Behavior)

University of Adelaide

Animal Science (behavior)

S.C.Gaw Memorial College

Certificate IV in Animal Behavior And Training

Delta Institute

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Hiu Ying Lai