Hiu Ying Lo
Adelaide,South Australia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Waitress
Mihara Teppanyaki
Hong Kong
05.2021 - 02.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Shisha Packer
Polar
Hong Kong
07.2021 - 12.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Sales Assistant
Harvey Nichols
Hong Kong
10.2020 - 02.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Greeted customers and helped with product questions, selections, and purchases.
Ambassador
UNIQLO
Hong Kong
03.2020 - 09.2020
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Resolved conflicts between staff members and community members in diplomatic manner.
Education
Bachelor of Commerce - Accounting And Marketing
University of Adelaide
Adelaide, SA07.2024
Skills
- Upselling
- Sales and Marketing
- Order Accuracy and Delivery
- Guest Relations
- Credit and Cash Transactions
- Maintaining a Clean Bar
- Organizational Abilities
- Food Sales and Promotion
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
Shisha Packer
Polar
07.2021 - 12.2021
Waitress
Mihara Teppanyaki
05.2021 - 02.2022
Sales Assistant
Harvey Nichols
10.2020 - 02.2021
Ambassador
UNIQLO
03.2020 - 09.2020
Bachelor of Commerce - Accounting And Marketing
University of Adelaide