Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hiu Ying Lo

Adelaide,South Australia

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Waitress

Mihara Teppanyaki
05.2021 - 02.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.

Shisha Packer

Polar
07.2021 - 12.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.

Sales Assistant

Harvey Nichols
10.2020 - 02.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Greeted customers and helped with product questions, selections, and purchases.

Ambassador

UNIQLO
03.2020 - 09.2020
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Resolved conflicts between staff members and community members in diplomatic manner.

Education

Bachelor of Commerce - Accounting And Marketing

University of Adelaide
Adelaide, SA
07.2024

Skills

  • Upselling
  • Sales and Marketing
  • Order Accuracy and Delivery
  • Guest Relations
  • Credit and Cash Transactions
  • Maintaining a Clean Bar
  • Organizational Abilities
  • Food Sales and Promotion

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional

Timeline

Shisha Packer

Polar
07.2021 - 12.2021

Waitress

Mihara Teppanyaki
05.2021 - 02.2022

Sales Assistant

Harvey Nichols
10.2020 - 02.2021

Ambassador

UNIQLO
03.2020 - 09.2020

Bachelor of Commerce - Accounting And Marketing

University of Adelaide

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Hiu Ying Lo