Hayden Judd
Perth,WA
Summary
Driven and versatile professional with a background club management software and customer service, adept in clear communication with social media expertise. Excelled in enhancing customer satisfaction and implementing successful marketing strategies. Proven ability to multitask and manage time effectively, achieving significant improvements in customer relationships and operational efficiency.
Overview
13
13
years of professional experience
Work History
Support Specialist
MiClub
2021.09 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Marketing & Office Assistant
Lakelands Country Club
2020.09 - 2021.09
- Implemented a successful membership drive
- Adapted existing marketing strategy to suit a changing membership base
- Provided assistance when required in varying office roles (administration, finance, membership)
Picker Packer
Coles Supermarket
2020.04 - 2021.07
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Worked outside my comfort zone and developed my interpersonal skills.
Crew Member
McDonalds
2012.01 - 2015.01
Education
Bachelor of Commerce - Marketing & Finance
University of Western Australia
Perth, WA2018-01
WACE -
Hale School
Perth, WA2014-11
Skills
- Clear communication
- Positive attitude
- Social Media expertise
- Multitasking and organization
- Time management
- Punctuality
- Customer relationship management
Timeline
Support Specialist
MiClub
2021.09 - Current
Marketing & Office Assistant
Lakelands Country Club
2020.09 - 2021.09
Picker Packer
Coles Supermarket
2020.04 - 2021.07
Crew Member
McDonalds
2012.01 - 2015.01
Bachelor of Commerce - Marketing & Finance
University of Western Australia
WACE -
Hale School