Sadzida Purdic
Scarborough,WA
Summary
Motivated and driven young individual with a proven track record of delivering exceptional customer service in the fast-paced hospitality and retail industry. . Known for a strong work ethic, meticulous attention to detail, and a genuine passion for delivering exceptional experiences. Eager to contribute to a dynamic organization, grow skills, and make a positive impact in any industry.
Overview
5
5
years of professional experience
Work History
Team Member
Kmart
09.2023 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction
- Assisted customers in locating products, offering product knowledge, and providing recommendations
- Conducted accurate and efficient cash transactions, including handling cash, credit cards, and other forms of payment
- Operated cash registers and point-of-sale systems with proficiency, ensuring speedy and accurate transactions
- Developed a comprehensive understanding of Kmart's product range, enabling effective assistance to customers in product selection and information
- Collaborated with colleagues to maintain a positive and efficient work environment
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
Customer service
Red Rooster Innaloo
05.2023 - 08.2023
- Provided exceptional customer service by taking orders, assisting with inquiries, and ensuring a positive dining experience
- Collaborated effectively with team members to ensure smooth and efficient restaurant operations
- Adhered to strict hygiene and safety practices, ensuring a clean and sanitized workspace at all times
- Effectively communicated with both customers and team members to facilitate seamless service and teamwork
- Demonstrated strong time management skills, consistently meeting deadlines and maintaining a high level of efficiency
- Thrived in a fast-paced environment, efficiently managing tasks during peak business hours.
Barista
Little Sparrow Melbourne
01.2022 - 03.2023
- Prepared and served high-quality coffee beverages to customers using a variety of brewing techniques and equipment
- Maintained a clean and organized workspace, including daily cleaning of coffee machines and equipment
- Provided excellent customer service, taking orders and making recommendations to meet customer needs and preferences
- Handled cash transactions and accurately processed payments using POS systems.
All Rounder
Dominos
01.2020 - 01.2022
- Greeted customers and took orders over the phone and in person, providing friendly and efficient service
- Prepared and cooked pizzas and other menu items to order, ensuring high quality and presentation standards
- Maintained cleanliness and food safety standards in the kitchen, including regular cleaning of equipment and work surfaces
- Trained new employees on company policies and procedures for customer service and food preparation.
Customer Service
Hungry Jacks
01.2019 - 01.2020
- Assisted customers in placing orders and making menu recommendations, providing fast and friendly service
- Operated cash registers and processed transactions accurately, including handling cash, credit card, and gift card payments
- Maintained a clean and organized dining area, including cleaning tables and restocking condiments and utensils
- Participated in team meetings and training sessions to improve customer service skills and product knowledge.
Education
Victorian Certificate of Education -
Noble Park Secondary College
Melbourne, VIC01.2022
Skills
- Fluent in Bosnian
- Customer Service
- Complex Problem-Solving
- Excellent Written and Verbal Communication
- Loss prevention awareness
- Time Management
- Detail Oriented
Timeline
Team Member
Kmart
09.2023 - Current
Customer service
Red Rooster Innaloo
05.2023 - 08.2023
Barista
Little Sparrow Melbourne
01.2022 - 03.2023
All Rounder
Dominos
01.2020 - 01.2022
Customer Service
Hungry Jacks
01.2019 - 01.2020
Victorian Certificate of Education -
Noble Park Secondary College
Similar Profiles
Amelia HossackAmelia Hossack
Customer Service Cashier at KmartCustomer Service Cashier at Kmart
Angelina VoAngelina Vo
Team Leader at KmartTeam Leader at Kmart
Alana HunterAlana Hunter
Team Member at KmartTeam Member at Kmart
Sarah RobsonSarah Robson
Kmart Space Planner – Party, Confectionery & Footwear at KmartKmart Space Planner – Party, Confectionery & Footwear at Kmart
Olivia CharlestonOlivia Charleston
Front of House Staff/ Bookings and HR Assistant at 300 Acres Restaurant and BarFront of House Staff/ Bookings and HR Assistant at 300 Acres Restaurant and Bar