Hoang Le
Queanbeyan,NSW
Summary
Friendly and reliable individual with a strong work ethic looking for an opportunity to work casual or Full-Time roles in Aeralife Queanbeyan . Currently completing studies Certificate III in Individual Support with a placement at Bluehaven Retirement Village due to complete in December. Eager and willingness to learn on-the-job with the ability to contribute to a team environment. Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
5
5
years of professional experience
Work History
Crew Member
Queanbeyan MC'Donald
Queanbeyan, NSW
07.2024 - Current
- Experience in a high-volume environment.
- Working across kitchen operations.
- Work to support a team of kitchen staff.
- Dishwashing, cleaning of the cooking utensils, and kitchen equipment.
- Restocking kitchen ingredients and other needed supplies, in commercial kitchens.
- Receiving, lifting, handling, and storing food deliveries.
- Ensuring that working areas are kept clear.
- Separating the trash in terms of recycling and garbage.
- Clean, mop, and generally tidy the food preparation areas.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Drove team success by quickly completing assigned tasks.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained an organized work area to ensure efficient operations.
Customer Service Representative
Dragon Garden
Kiama, NSW
07.2022 - 12.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate information about products and services to customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Aged Care Assistance
Home's Care
Kiama, NSW
02.2020 - 12.2022
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Cleaning
- Help prepare meals.
- Sort and dispose of rubbish and recycling.
- Sweep and mop the floors and other areas of the food preparation area.
- Assessed the physical condition of elderly patients during routine check-ups.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
Certificate III - Individual Support
Kiama Community College
11.2024
Higher School Certificate -
Kiama High School
Kiama12.2022
Certificate -
Sydney College
12.2022
Certificate - Food Handling
Kiama Council
12.2022
Barista & RSA Certificate -
12.2022
Skills
- Customer service experience
- Hospitality
- Organized
- Proactive, can-do attitude
- Friendly
- Reliable
- Strong work ethic
- Eager to learn
- Willingness to learn
- Demonstrates initiative
- Flexible
- Experience in a high-volume environment
- Team support
- Restocking
- Receiving food deliveries
- Lifting
- Handling food
- Storing food
- Ensuring cleanliness
- Recycling
- Cleaning
- Mopping
- Tidying
- Safety awareness
- Equipment maintenance
Hobbies and Interests
- Music
- Reading
- Gym
- Walking
- Beach
Languages
- English
- Vietnamese
Languages
Vietnamese
Full Professional
English
Professional
Timeline
Crew Member
Queanbeyan MC'Donald
07.2024 - Current
Customer Service Representative
Dragon Garden
07.2022 - 12.2023
Aged Care Assistance
Home's Care
02.2020 - 12.2022
Certificate III - Individual Support
Kiama Community College
Higher School Certificate -
Kiama High School
Certificate -
Sydney College
Certificate - Food Handling
Kiama Council
Barista & RSA Certificate -
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