Hoang Mymy Pham
Melbourne,Australia
Summary
Dear Hiring Manager,
I am excited to apply and join your team in a part-time/casual capacity. With strong experience in hospitality as a waitress supervisor back in my home country, I bring leadership skills, a commitment to exceptional service, and a passion for creating memorable guest experiences.
In my previous role, I successfully managed teams, streamlined operations, and resolved guest concerns promptly, all while maintaining high standards of service quality. As an international student in Australia, I am eager to continue growing professionally while contributing to your team’s success.
I would welcome the opportunity to bring my skills and enthusiasm to your team.
My availability is 24 hours per week and can be very flexible from Monday-Sunday.
Thank you for considering my application.
I look forward to the chance to discuss how I can support your team.
Warm regards,
Hoang Mymy Pham
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor FOH
Streetfood Fusion Sushi Restaurant
Frankfurt
04.2019 - 06.2023
- Handling reservations and seating guests
- Coached staff on strategies to enhance performance and improve customer relations.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Serving food and drinks to guests
- Taking care of Take Away orders/reservations (special enquiries) on the phone
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Assisted bartenders when needed during peak hours or when short staffed.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees on restaurant policies and procedures.
- Prepared workstations with ingredients and tools to increase efficiency.
- Resolved customer complaints promptly and professionally.
- Created daily shift schedules for waitstaff according to business needs.
- Monitored cash register operations during shifts for accuracy of transactions.
- Presented menus to guests to answer questions about menu items and make recommendations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Performed opening and closing duties such as setting up side stations and restocking condiments.
Receptionist (Part Time)
HFK Rechtsanwälte
Frankfurt
06.2020 - 09.2021
- Company Overview: law firm
- Answering internal and external calls
- Meeting and greeting clients and visitors
- Booking meeting rooms and preparing coffee for meetings
- Ordering and receiving couriers
- Incoming and outgoing mail data entry
- Day-to-day assistance with administrative tasks as required (e.g
- Scanning, photocopying, printing and filling)
- Handling MS Office
- Scheduling appointments and maintaining updated appointment calendars
- Law firm
Restaurant Hostess
GVO Personal
Frankfurt
08.2017 - 07.2018
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Monitored restaurant activity to determine seating and dining flow
- Assisted in serving guests for parties and special functions
Chocolate Packer (Working Holiday job)
Ganache Chocolate Café
Melbourne, Australia
02.2016 - 05.2016
- Packs containers and bags with products & counts - weighs and measures amounts and adjusts quantities
- Wrapping protective material around products - sealing the bags & containers and attaching preprinted labels
- Recording information such as numbers - times & dates and weight
- Checking cleanliness and operation of machines - equipment and containers
- Providing excellent customer service and communicating with all guests
- Managing the table bookings and seating
- 3-plates carrying and serving
- Pouring and serving drinks
- Explaining and advising the menu to the customers
- Managing cash and card payments, cash checkout at closing time
- Supervising and leading the team
- Multitasking in a fast-paced environment
- Leading team meetings to enhance service efficiency and customer satisfaction
Retail Sales Assistant
Fossil
Weiterstadt
03.2015 - 09.2015
- Excellent customer service - Advising customers on the products
- Achieving / Exceeding KPI Targets - Operating cash registers and accept payment or prepare finance arrangements
- Handling complaints
- Taking special orders for items not currently in stock or not normally stocked - Package goods for customers and arrange delivery price, stack & display items for sale and keep store tidy
- Shelving and cleaning during and after service
- Preparing an inventory by a given date
Education
Advanced Diploma of Leadership & Management -
Kent Institute
Melbourne01-2025
Diploma of Leadership and Management -
Kent Institute Melbourne
Melbourne, Victoria07.2024
High School Diploma -
Bertolt Brecht Schule
Darmstadt06.2014
Skills
- Multitasking
- Time Management
- Customer Service
- Teamwork
- Microsoft Excel
- Conflict Management
- Reservation Coordination
- Staff Training
- Leadership
- Relationship building
- Team building
- Inventory control
Languages
English
Full Professional
German
Native/ Bilingual
Vietnamese
Native/ Bilingual
Certification
RSA (Victoria)
Hobbies and Interests
- Singing
- Reading
- Cooking
- Painting
Timeline
Receptionist (Part Time)
HFK Rechtsanwälte
06.2020 - 09.2021
Supervisor FOH
Streetfood Fusion Sushi Restaurant
04.2019 - 06.2023
Restaurant Hostess
GVO Personal
08.2017 - 07.2018
Chocolate Packer (Working Holiday job)
Ganache Chocolate Café
02.2016 - 05.2016
Retail Sales Assistant
Fossil
03.2015 - 09.2015
Advanced Diploma of Leadership & Management -
Kent Institute
Diploma of Leadership and Management -
Kent Institute Melbourne
High School Diploma -
Bertolt Brecht Schule
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