HOANG (KEVIN) NGUYEN
Eagleby,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Hospitality and Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Hogs Breath Cafe
Cleveland, QLD
01.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
VENUE MANAGER
THE WILLOW HOTEL
Moorooka, QLD
11.2023 - 01.2024
- Management of the day-to-day operations of the venues including Food & Beverage and Gaming service for total revenue over $800,000 per week.
- Manage recruitment, training and on boarding over 4 Duty Managers, 30 staffs with goal to attract and retail quality talent.
- Controlling P&L, customer's relationship. Responsible for rostering and the management of staffing levels. Lead high-performing hospitality team to deliver an exceptional customer's experiences.
- Manage customer experience including enquires and complaints Maintain cleanliness standards in accordance with WHS procedures.
- Supervised events from start to finish using effective crowd control methods.
Regional Area Manager
THE BAVARIAN / EL CAMNIO BRAND QLD
QUEENSLAND
09.2021 - 11.2023
- Management of the daily operations of the venue over $150,000 and on boarding over 120 staffs, managers, with a goal to attract and retail quality talent.
- Collaborated with cross-functional teams to develop innovative product offerings tailored to the unique needs of the regional market.
- Coordinate with Reservation team to organise the Event and Function booking. Work closely with Head Chef/Area Chef to create customised menu for all functions. Ensure to control the COGs and Labour for the event.
- Reduced turnover rates among store employees, fostering a positive work environment through effective communication and conflict resolution.
- Streamlined operational efficiency through the development of comprehensive training programs for area managers and store personnel.
- Supported corporate initiatives through effective change management strategies, engaging employees in the process to minimize resistance and ensure smooth implementation.
- Controlling P&L, customer's relationship. Administer business operating budgets to effectively control costs without compromising product quality and service delivery.
Franchise Operations Manager
ROLL'D AUSTRALIA
Brisbane, QLD
10.2018 - 08.2021
- Took over and restructure successful Roll'd Queensplaza, Edward st. Partner up with other food delivery services to apply immediately business stratergy during COVID-19 lockdown.
- Opened and set up successfully new Roll'd stores in Westfield Garden City, Valley Metro and Morayfield shopping center.
- Coordinating with Roll'd Australia (Franchiser) to deliver successful Roll'd products to Grab n Go at 7 Coles supermarket in Brisbane.
- Assisting Roll'd Head Office to organise Annual Franchise Meeting, National Conference in both Melbourne (2018) and Vietnam (2019).
EVENT & ACTIVATION MANAGER
INFINITY GROUP PTY LTD
Melbourne, VIC
01.2016 - 10.2018
- Planning & developing the brand of New Century Entertainment.
- Project Manager of Vietnamese Film Festival in Australia 2017/2018 at Crown Melbourne, Sunshine Brimbank Council and Sydney.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Project leader of Legend of the Moon – Sunshine Lantern Festival VIC / Coordinator at Mrs Ao Dai Vietnam 2017 Grand Final at Crown Melbourne (The Palm Theatre).
- Leader of Saigon Live - The Vietnamese Live Music show every Tuesday at Grove Bar (Crown Melbourne).
- Project Manager Teu Fest (Vietnamese Stand Up Comedy) just happened in 2023 in Melbourne/Brisbane and Sydney.
Education
Bachelor of Hospitality And Tourism Management - Hospitality Administration And Management
Kaplan Business School
Brisbane, QLD06.2022
Diploma of Arts - Communications
Deakin University
Melbourne, VIC06.2018
Skills
- Writing and verbal communication
- Relationship Building
- Personnel Management
- Event Promotion
- Event planning and management
- Event Planning Expertise
- Staff Management
- Staff Supervision
Certification
- RSA / RMLV / Approved Manager Certification
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Restaurant Manager
Hogs Breath Cafe
01.2024 - Current
VENUE MANAGER
THE WILLOW HOTEL
11.2023 - 01.2024
Regional Area Manager
THE BAVARIAN / EL CAMNIO BRAND QLD
09.2021 - 11.2023
Franchise Operations Manager
ROLL'D AUSTRALIA
10.2018 - 08.2021
EVENT & ACTIVATION MANAGER
INFINITY GROUP PTY LTD
01.2016 - 10.2018
Bachelor of Hospitality And Tourism Management - Hospitality Administration And Management
Kaplan Business School
Diploma of Arts - Communications
Deakin University