Hoang Tien Le (TIM)
SYDNEY,NSW
Summary
Dedicated barista with expertise in coffee preparation and customer relationship management. Proven ability to deliver exceptional service and train staff, ensuring a positive experience and brand loyalty.
Overview
3
3
years of professional experience
Work History
Barista
Gloria Jeans
Greenace, NSW
01.2025 - Current
- Prepared and served a variety of coffee and tea beverages.
- Operated espresso machines and other brewing equipment efficiently.
- Managed cash register transactions accurately during busy shifts.
- Trained new staff on beverage preparation techniques and customer service standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
All rounder
Pho AN
Bannkstown, NSW
05.2024 - 08.2025
- Resolved customer issues with knowledgeable, friendly service, leading to increased satisfaction.
- Handled customer requests and provided answers to enhance overall experience.
- Proposed ideas and solutions that improved team collaboration and project results.
- Prioritised and organised tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Boba Barista
Gongcha
Chesterhill, NSW
02.2023 - 03.2025
- Prepared and served a variety of bubble tea drinks to customers.
- Guided customers in selecting bubble tea options and addressed product inquiries to enhance customer experience.
- Coached new baristas on beverage preparation techniques and customer service standards to maintain quality and consistency.
- Maintained cleanliness and organisation of the workspace and equipment.
- Tracked inventory levels and restocked supplies to ensure product availability and operational efficiency.
Crew Member
McDonalds
, NSW
02.2024 - 03.2024
- Delivered exceptional customer service during peak hours, enhancing customer satisfaction and loyalty.
- Collaborated with team members to ensure efficient order fulfillment and delivery.
- Executed cash transactions accurately at front counter and drive-thru, ensuring smooth service flow.
- Operated kitchen equipment to prepare food items safely and efficiently, maintaining quality standards.
Skills
- Coffee preparation
- Espresso machine operation
- Beverage knowledge
- Customer order processing
- Inventory management
- Staff training
- Customer relationship management
- Multitasking and organisation
- Problem solving
Languages
Vietnamese
Native/ Bilingual
Timeline
Barista
Gloria Jeans
01.2025 - Current
All rounder
Pho AN
05.2024 - 08.2025
Crew Member
McDonalds
02.2024 - 03.2024
Boba Barista
Gongcha
02.2023 - 03.2025