Hoang Pham
Springvale South,VIC
Summary
Versatile and achievement-oriented professional with a background at Nhi Phung, adept in mental toughness and workstation organization. Excelled in enhancing player performance, managing high-pressure situations with flexibility, and fostering customer loyalty through exceptional service. Proven track record in team management and customer engagement, consistently delivering results beyond expectations.
Overview
4
4
years of professional experience
Work History
Assistant Badminton Coach
Nhi Phung
01.2023 - Current
- Enhanced player performance by developing individualized training programs tailored to their specific needs and goals.
- Supported injured players through rehabilitation processes by designing modified training programs that allowed them to continue building skills while recovering safely from injury.
- Promoted sportsmanship among team members by modeling respectful behavior towards opponents, officials, and teammates alike.
- Helped maintain accurate records of player statistics, injuries, and progress throughout the season for evaluation purposes.
- Provided constructive feedback to players on their performance during practices and games, helping them refine their skills and techniques.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed and delivered effective and engaging coaching sessions to improve performance.
Uber Partner
Uber Eats
02.2021 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Built rapport with passengers through friendly conversation and attentive listening.
Kebab Maker
Ashwood Kebab
02.2023 - 01.2025
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering recommendations based on preferences.
- Assisted in menu development, incorporating customer feedback to create innovative and popular dishes.
- Managed food waste effectively by tracking ingredient usage patterns and adjusting order quantities accordingly.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and respect for colleagues.
- Kept up-to-date with industry trends and competitors'' offerings, ensuring the menu remained competitive and enticing for customers.
- Developed a loyal customer base by consistently delivering exceptional food quality, presentation, and taste in every kebab served.
Education
Bachelor of Computer Science - IT
University of Western Sydney
Sydney, NSWSkills
- Mental toughness
- Flexibility
- Temperature control proficiency
- Team management
- Customer engagement
- Workstation organization
- Offensive strategies
- Emergency response
- Strong communication
- Sales and promotion techniques
- Recovery techniques
- Multitasking and organization
Languages
English
Professional Working
Vietnamese
Full Professional
Timeline
Kebab Maker
Ashwood Kebab
02.2023 - 01.2025
Assistant Badminton Coach
Nhi Phung
01.2023 - Current
Uber Partner
Uber Eats
02.2021 - Current
Bachelor of Computer Science - IT
University of Western Sydney
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