Hoang Quy Hien Nguyen
Revesby,Australia
Summary
Demonstrated expertise in customer service, emphasizing quick skill acquisition and adaptability. Strong technological proficiency combined with a proactive learning and problem-solving approach. Ability to work independently following initial guidance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kitchen Hand/Cook
The Taste Italian Grill
Campbelltown, Australia
04.2025 - Current
- Executed food preparation and maintained cleanliness of kitchen facilities.
- Cooked pizzas and managed grill operations to ensure quality meals.
- Assisted chef with various tasks to support kitchen efficiency.
- Provided waitstaff support during busy periods to enhance service delivery.
Pop-UP Playground Staff
Little Amigos
Liverpool, Australia
06.2025 - 08.2025
- Delivered exceptional experiences for children and parents through effective collaboration.
- Executed point-of-sale transactions while providing customer service and selling children's merchandise.
- Demonstrated proficiency in handling busy shifts, including weekends.
- Surpassed customer satisfaction standards by actively listening and addressing needs.
FOH Staff
Rice Time
Liverpool, Australia
07.2022 - 11.2024
- Managed inventory of food and beverages while coordinating customer orders with back staff.
- Handled customer inquiries efficiently, ensuring high levels of service.
- Operated cash register and EFTPOS machines to process transactions accurately.
- Lifted and transported heavy bowls and drink packs, maintaining physical stamina during 4-5 hour shifts.
Sushi Maker
Sushiya
Wetherill Park, Australia
05.2022 - 06.2022
- Created sushi boxes and rolls, ensuring quality and presentation.
- Cooked and mixed rice to perfection.
- Grilled ingredients for various menu items.
- Maintained a clean and sanitary workplace.
- Operated the cashier efficiently to handle transactions.
- Provided excellent customer service to enhance satisfaction.
Education
Bachelor of Information And Communication Technology - Information and Communication Technology
Western Sydney University
Parramatta, NSW06-2026
Information and Communication Technology Diploma - Information and Communication Technology
Western Sydney University
Parramatta, NSW01.2022
Skills
- Childcare expertise
- Cash handling skills
- Proficient in Microsoft Word
- Food service management
- Hygiene practices in kitchens
- Cleaning and laundry expertise
- Customer support with POS systems
- Data analysis methods
- Fundamentals of programming languages
- Communication effectiveness
- Management of customer relations
- Collaborative teamwork skills
- Strategies for time management
- Problem-solving abilities
- Troubleshooting software issues
- Garnishing and food plating techniques
- Preparation and organization of ingredients
- Basics of culinary arts and cooking techniques
Certification
- Learner Driver Licence, 08/01/25, 08/31/30
- RSA, 08/01/25, 08/31/30
- RSAT, 02/01/25, 01/31/30
Highest Level Of Education
Graduate certificate, graduate diploma
Languages
- Vietnamese, Native
- English, Fluent
Timeline
Pop-UP Playground Staff
Little Amigos
06.2025 - 08.2025
Kitchen Hand/Cook
The Taste Italian Grill
04.2025 - Current
FOH Staff
Rice Time
07.2022 - 11.2024
Sushi Maker
Sushiya
05.2022 - 06.2022
Bachelor of Information And Communication Technology - Information and Communication Technology
Western Sydney University
Information and Communication Technology Diploma - Information and Communication Technology
Western Sydney University