Hoang Anh Chu - Brandon
CANTERBURY,NSW
Summary
I am a hospitality professional with a background in both luxury hotels and fast-paced restaurant environments. My experience includes maintaining high-quality cleanliness and service standards as a room attendant, managing various roles in restaurant service, from customer interaction to handling cash and assisting at the bar. Known for my strong work ethic, attention to detail, and commitment to teamwork, I aim to enhance guest experiences and support smooth operations wherever I go.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Room Attendant
Crown Towers Sydney
Sydney, NSW
12.2023 - 10.2024
- Ensured Guest Satisfaction: Maintained a high standard of cleanliness and orderliness in guest rooms, ensuring guest satisfaction.
- Room Cleaning: Made beds, changed linens, and cleaned rooms, including dusting, vacuuming, and mopping floors.
- Bathroom Sanitation: I cleaned and sanitized bathrooms, replenished toiletries, and ensured all fixtures were in working order.
- Attention to Detail: Inspected rooms for maintenance issues and reported any damages or necessary repairs.
- Stock Management: Maintained and replenished the stock of guest amenities, such as towels, soap, and other supplies.
- In-Room Dining Clean-Up: Collected and cleaned in-room dining plates and utensils, ensuring a clean and welcoming room for guests.
All Rounder
Kobe Wagyu Yakiniku BBQ, Sydney
Sydney, NSW
05.2023 - 01.2024
- Runner: Delivered food promptly, interacted with customers to enhance their dining experience, resolved any issues, and collaborated effectively with the team.
- Busser: Maintained clean tables, cleared dishes and utensils, and prepared areas for the next guests.
- Bar: Assisted in preparing and serving drinks, ensured the bar area stayed organized and clean, and supported the bartenders as needed.
- Cashier: Managed payments and handled customer inquiries.
Crew Trainer
McDonald's
Sydney, NSW
06.2022 - 12.2023
- Food Preparation: Prepared food items according to company standards and customer orders, ensuring accuracy and timely service.
- Customer Service: Assisted in front-of-house operations when needed, providing excellent customer service and handling customer inquiries and complaints.
- Quality Control: Maintained high standards of food quality and safety by following all company procedures and health regulations.
- Training and Development: Trained new crew members on kitchen procedures, safety protocols, and food preparation standards to ensure consistency and quality.
Education
Bachelor of Engineering - Software Engineering
University of Technology Sydney
Sydney, NSWSkills
- Strong verbal communication
- Guest service
- Work in a fast-paced environment
- Attention to detail
- Teamwork
- Problem-solving
- Multitasking
- Hospitality
Certification
Responsible Service of Alcohol (RSA): Valid Until April 2029
Visa Subclass 500: Valid Until March 27, 2027
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Japanese
Professional
Supporting Documents
IMMI Grant Notification Chu Hoang Anh: https://drive.google.com/file/d/1xB-BAik-xJFsBSrYexT-yQUSgWeB2ilh/view?usp=sharing
RSA Competency Card: https://drive.google.com/file/d/1_Zm7MzjeuJP4Bw_WdUDweATox38OtQqi/view?usp=sharing
Professional References
Name: Long Nguyen
Position: Housekeeping Quality Manager - Crown Towers Sydney
Email: baolongng1223@gmail.com
Phone Number: 0403 999 688
Timeline
Room Attendant
Crown Towers Sydney
12.2023 - 10.2024
All Rounder
Kobe Wagyu Yakiniku BBQ, Sydney
05.2023 - 01.2024
Crew Trainer
McDonald's
06.2022 - 12.2023
Responsible Service of Alcohol (RSA): Valid Until April 2029
Visa Subclass 500: Valid Until March 27, 2027
Bachelor of Engineering - Software Engineering
University of Technology Sydney
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