Hoang Bao Le
69 Fields Street, Aintree
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level flooring installer position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Quality and Warranty Manager
Melbourne Master Build
07.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
Timber Flooring Installer
Melbourne Master Build
07.2016 - 07.2023
- Installed hardwood, laminate and vinyl flooring, engineering and bamboo flooring for multiple residential and commercial clients.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Conducted accurate measurements and calculations to verify proper layout and installation.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
- Measured, cut, and installed tack-free strips along baseboards or walls.
- Inspected completed installations to verify adherence to quality standards and customer specifications.
- Removed existing flooring to prepare floor surfaces for new flooring.
- Supplied accurate measurements and estimates for projects.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Operated sit-down forklift to unload and load underlay rolls and flooring skids into work vans.
Education
Certificate III In Carpentry
Della International Collge
Melbourne, VIC02.2023
Diploma Of Building And Construction Management
Della International College
Melbourne, VIC02.2021
Advanced Diploma Of Hospitality Management
Academies Australasia Polytechnic
Melbourne, VIC08.2019
Bachelor - Human Resources Management
Ho Chi Minh City Open University
Ho Chi Minh City, Viet Nam09.2014
Skills
- Operational Planning
- Information Updates
- Performance Tracking and Evaluations
- Complex Problem-Solving
- Community Relationships
- Plan Projects
- Warranty Requirements
- Warranty Claim Processing
- Active Listening
- Administrative Procedures
- Complaint Handling
- Operational Improvements
Timeline
Quality and Warranty Manager
Melbourne Master Build
07.2023 - Current
Timber Flooring Installer
Melbourne Master Build
07.2016 - 07.2023
Certificate III In Carpentry
Della International Collge
Diploma Of Building And Construction Management
Della International College
Advanced Diploma Of Hospitality Management
Academies Australasia Polytechnic
Bachelor - Human Resources Management
Ho Chi Minh City Open University
Similar Profiles
Saimon Al Hana SinaSaimon Al Hana Sina
Carpenter at Melbourne Master BuildersCarpenter at Melbourne Master Builders
Melissa SerratoreMelissa Serratore
Enrolled Nurse at Melbourne Health - Royal Melbourne HospitalEnrolled Nurse at Melbourne Health - Royal Melbourne Hospital
Paola RossiPaola Rossi
Finance and Operations Officer at The University Of Melbourne-Melbourne Centre For CFinance and Operations Officer at The University Of Melbourne-Melbourne Centre For C