Hoang Ha Anh Do
Fullarton ,SA
Summary
A passionate hotelier who just start a new journey in Master of Business Administration at The University of South Australia, Adelaide and always desire to acquire more knowledge and experience to develop my career in hospitality industry. Being a service-minded and committed person with the ability to work in team and under the pressure, I have learned and gained a lot of skills from my previous jobs in the dynamic of different departments in the hospitality industry. Having worked at the 5-star superior leading hotels in Switzerland and Vietnam, I'm striving to leverage my skills as a part of Front Office team at a five-star hotel in Australia.
Overview
5
5
years of professional experience
Work History
Junior Butler
Sheraton Hanoi Hotel
10.2022 - 02.2024
- Process check-in/ Check-out at the Executive Lounge for VIP guests
- Pre-arrival preparation to welcome and accommodate VIP guests with the special preferences
- Assist VIP guests before – during and after the stay at the hotel
- Ensure the extra ordinary service for Breakfast/ Evening cocktail
- Collaborate with other department staff to ensure cohesive operation of all domestic matters.
F&B Service Trainee
Bürgenstock Hotels And Resort
02.2022 - 08.2022
- À la carte service in Lakeview Bar & Cigar Lounge
- Providing excellent wait service to guests to ensure guest satisfaction
- Taking customer orders and delivering food and beverages
- Is able to work with the POS system diligently, entering orders and making corrections if necessary
- Learning food and beverage content in order to making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Carry out set standards and procedures to ensure all tasks and responsibilities are carried out in a timely manner
F&B Service Trainee
Bürgenstock Hotels And Resort
11.2020 - 05.2021
- À la carte service in Lakeview Bar & Cigar Lounge
- Service mise en place, hygiene standards and station open/ closure
- Competent guest communication, guest experience enhancing and team work
- Reduced wait times by quickly identifying customer needs and providing accurate information or solutions.
Housekeeping Trainee
The Chedi Andermatt Hotel
06.2019 - 12.2019
- Professional room cleaning and cleaning of the public area according to internal standards and specifications
- Practical training of turndown service
- Creation of a personal feel-good atmosphere in the guest rooms and suites
- Competent guest communication and maximum discretion when dealing with guest information
- Compliance with hygiene and safety standards
Education
Bachelor of Arts - Hotel And Hospitality Management
Business And Hotel Management School
Lucerne, Switzerland10.2022
Skills
- Attention to Detail
- Staff Collaboration
- Excellent Communication
- Multitasking and Organization
- Product Knowledge
- Service prioritization
Languages
Vietnamese
Native or Bilingual
English
Professional Working
German
Elementary
Timeline
Junior Butler
Sheraton Hanoi Hotel
10.2022 - 02.2024
F&B Service Trainee
Bürgenstock Hotels And Resort
02.2022 - 08.2022
F&B Service Trainee
Bürgenstock Hotels And Resort
11.2020 - 05.2021
Housekeeping Trainee
The Chedi Andermatt Hotel
06.2019 - 12.2019
Bachelor of Arts - Hotel And Hospitality Management
Business And Hotel Management School
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