Hoang Khang Nguyen
Sydney,New South Wales
Overview
2
2
years of professional experience
Work History
FOH Staff Member
Smiley Beans Coffee
11.2023 - Current
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
- Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
Sales assistant internship
LNT craft store
06.2023 - 05.2024
- Maintain a clean, organized inventory and curated displays of goods and accessories
- Anticipated customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Happily guided customers through the process of successfully finding their ideal goods
- Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Actively stay informed about latest sales offerings and loyalty programs
Retail Sales Assistant
KPOP GOODS
10.2022 - 04.2023
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Handled incoming phone calls and direct messages professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
Education
Bachelor of Media and Communications -
Macquarie University
05.2024
Skills
- Foreign language proficiency
- Up-selling techniques
- Problem-solving abilities
- Stock management
- Open-close procedures
- Service prioritization
Strengths and qualities
- Proactively assist over 50 customers per shift by answering questions, providing merchandise expertise, processing orders and handling payments
- Ensure accurate inventory counts for over 100 items by counting stock and timely identifying and reconciling any discrepancies.
- Excellent teamwork and collaboration abilities to work effectively with colleagues.
- Ability to serve 2-3 customers at a time, prepare in-store pick up orders.
- Handle and resolve customer complaints, earning the store a 95% customer satisfaction rate overall.
Availability
Monday to Wednesday, Saturday: whole time
Timeline
FOH Staff Member
Smiley Beans Coffee
11.2023 - Current
Sales assistant internship
LNT craft store
06.2023 - 05.2024
Retail Sales Assistant
KPOP GOODS
10.2022 - 04.2023
Bachelor of Media and Communications -
Macquarie University