Overview
Work History
Education
Skills
Strengths and qualities
Availability
Timeline
Generic

Hoang Khang Nguyen

Sydney,New South Wales

Overview

2
2
years of professional experience

Work History

FOH Staff Member

Smiley Beans Coffee
11.2023 - Current
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
  • Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.

Sales assistant internship

LNT craft store
06.2023 - 05.2024
  • Maintain a clean, organized inventory and curated displays of goods and accessories
  • Anticipated customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Happily guided customers through the process of successfully finding their ideal goods
  • Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Actively stay informed about latest sales offerings and loyalty programs

Retail Sales Assistant

KPOP GOODS
10.2022 - 04.2023
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Handled incoming phone calls and direct messages professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.

Education

Bachelor of Media and Communications -

Macquarie University
05.2024

Skills

  • Foreign language proficiency
  • Up-selling techniques
  • Problem-solving abilities
  • Stock management
  • Open-close procedures
  • Service prioritization

Strengths and qualities

  • Proactively assist over 50 customers per shift by answering questions, providing merchandise expertise, processing orders and handling payments
  • Ensure accurate inventory counts for over 100 items by counting stock and timely identifying and reconciling any discrepancies.
  • Excellent teamwork and collaboration abilities to work effectively with colleagues.
  • Ability to serve 2-3 customers at a time, prepare in-store pick up orders.
  • Handle and resolve customer complaints, earning the store a 95% customer satisfaction rate overall.

Availability

Monday to Wednesday, Saturday: whole time

Timeline

FOH Staff Member

Smiley Beans Coffee
11.2023 - Current

Sales assistant internship

LNT craft store
06.2023 - 05.2024

Retail Sales Assistant

KPOP GOODS
10.2022 - 04.2023

Bachelor of Media and Communications -

Macquarie University

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Hoang Khang Nguyen