Hoang Lam Le
Ellenbrook
Summary
Experienced with laboratory techniques and standardized testing procedures. I am very much a person who is always paying attention to detail to ensure accurate and reliable results. Knowledge of safety protocols and quality control measures ensures safe and efficient work environment. I am a dedicated in sample collection, data recording and instrument calibration. I can be resourceful and adaptable individual with extensive experience developing and conducting experiments to document results. I am comfortable handling complex issues, meeting strict deadlines and adjusting to changing conditions.
Equipped with willingness to learn and excellent communication skills. Willingness to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Willingness to take on added responsibilities to meet team goals.
Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. Bringing positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Laboratory Technician
Australian Laboratory Services
05.2011 - 12.2024
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Performed complex analyses using various instrumentation, delivering reliable data for informed decisionmaking.
- Streamlined sample processing for faster turnaround times and improved customer satisfaction.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Provided support and guidance to junior lab staff.
Kitchen Hand
ISS Facility Services
11.2009 - 11.2010
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Transported food items from storage areas to kitchen for prepping.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.
- Coordinated with front-of-house staff to ensure smooth service during peak dining hours.
- Facilitated team-oriented atmosphere, improving overall kitchen morale and productivity.
- Improved team efficiency by organizing workstations and prep areas before peak hours.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
Food Waiter
Miss Maud
03.2007 - 12.2008
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
Sales Assistant
Mitre 10
06.2006 - 01.2007
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Developed loyal customer base by providing consistent, high-quality service.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Collaborated with team members to achieve sales targets and improve store performance.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Carnarvon Senior Highshool
Carnarvon, WA12.2005
Skills
- Laboratory safety protocols
- Sample preparation
- Sample logging
- Safety protocols
- Work Planning and Prioritization
- Team collaboration
- Data analysis
- Laboratory testing
- Quality control
- Positive attitude
- Laboratory techniques
- Attention to detail
- Sample collection techniques
- Laboratory safety
- Instrument Calibration
- Chemical handling
- Safety compliance
Languages
Vietnamese
Professional Working
Timeline
Laboratory Technician
Australian Laboratory Services
05.2011 - 12.2024
Kitchen Hand
ISS Facility Services
11.2009 - 11.2010
Food Waiter
Miss Maud
03.2007 - 12.2008
Sales Assistant
Mitre 10
06.2006 - 01.2007
Carnarvon Senior Highshool
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