Hoang Lam Nguyen (Alex)
Summary
Driven professional with proven expertise in customer service and cash handling at The Star Sydney. Excelled in fast-paced environments, enhancing guest satisfaction and managing financial transactions with accuracy. Demonstrated work ethic and integrity, alongside strong time management skills, contributing to operational excellence and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Cashier
The Star Sydney
11.2022 - Current
- Experience within a Cash Services environment
- Face to face guest service experience with a genuine interest in meeting guest needs
- Working flexible schedule and extra shifts to meet business needs
- Strong numerical skills with a keen eye for detail
- Working in a fast paced environment, reflecting excellent time management skills
- Balanced cash drawer at the beginning and end of each shift, investigating and resolving any discrepancies
- Responsible for dealing with Cash, Deposit or Withdraw based on Patron's requirements
- Responsible for Chip buy window as well as exchange slot vouchers for patrons
Casino Croupier
The Star Sydney
02.2018 - 11.2022
- Verified chip inventory, updated for patrons' rating at the table.
- Dealt games (Baccarat, Poker, Roulette) following both casino and gaming commission standards.
- Maximized player satisfaction with timely resolution of disputes and clarification on game rules.
- Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits.
- Sustained a clean and organized work environment, adhering to established cleanliness standards for the gaming floor.
Education
Bachelor of Arts - Tourism Management
Torrens University Australia
Sydney, NSW09.2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Cash handling
Timeline
Cashier
The Star Sydney
11.2022 - Current
Casino Croupier
The Star Sydney
02.2018 - 11.2022
Bachelor of Arts - Tourism Management
Torrens University Australia
Similar Profiles
Peter MoloneyPeter Moloney
Casino Supervisor Higher Duties at The Star SydneyCasino Supervisor Higher Duties at The Star Sydney
Shane QaldirianShane Qaldirian
Security Officer at The Star SydneySecurity Officer at The Star Sydney
Khoa VuKhoa Vu
Security Officer at The Star SydneySecurity Officer at The Star Sydney
Vanessa YipVanessa Yip
Surveillance Operator Analyst at The Star SydneySurveillance Operator Analyst at The Star Sydney
Samantha OlmosSamantha Olmos
Cashier at Stacked Bar and GrillCashier at Stacked Bar and Grill