HOANG LAN TRUONG
Saint Albans,VIC
Summary
Experienced aviation professional prepared for ground operations. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Skilled in baggage handling, aircraft marshaling, and customer service. Dependable and proactive with keen eye for safety and efficiency.
Overview
15
15
years of professional experience
Work History
Ground Handling Agent
Phu Quoc International Airport
Phu Quoc, Kien Giang, Vietnam
01.2018 - 10.2024
- Ensured customer satisfaction through prompt and courteous service during check-in and boarding procedures.
- Liaised with airline representatives to address service issues and escalate concerns as needed, ensuring a positive experience for both passengers and carriers.
- Collaborated with security personnel to maintain a secure airport environment for all travelers and staff members.
- Provided accurate information on flight schedules, gate assignments, and luggage allowances to ensure a seamless travel experience for passengers.
- Enhanced ground operations efficiency by coordinating aircraft arrival and departure activities.
- Reduced flight delays by effectively managing passenger boarding processes and timely baggage handling.
- Supported smooth airport operations through effective communication with airline representatives, pilots, and other ground services staff.
- Handled irregular operations such as flight cancellations or delays, providing timely updates to affected passengers.
- Assisted passengers with special needs or disabilities, ensuring their comfort throughout the travel experience.
- Contributed to team success by cross-training in various roles within the ground handling department as needed during high-traffic periods or staff shortages.
Editor
Financial Business News Channel FBNC
Ho Chi Minh City, Vietnam
01.2010 - 06.2016
- Increased readership with targeted social media campaigns.
- Curated diverse range of topics, broadening publication's appeal to wider audience.
- Enforced adherence to publication deadlines, ensuring consistent content output.
- Mentored junior editors, enhancing their editing skills and professional development.
Education
No Degree - Computer Science
Ho Chi Minh Open University
Ho Chi Minh, Vietnam 06-2011
Skills
- Ticketing and reservations
- Documentation processing
- Customer service
- Problem-solving
- Dependable and responsible
- Team leadership
- Safety procedures compliance
- Baggage tag checks
- Ground support services
- Flexible schedule
- Hazardous materials handling
- Hazardous materials
- Security awareness
- Aviation regulations
- Special needs travellers
- Arrival/departure procedures
- Traveller escort
- Baggage oversight
- Problem-solving abilities
- Reliability
- Critical thinking
- Team collaboration
Personal Information
- Passport: C9443291
- Place of Birth: Viet Nam
- Date of Birth: 22 Mar 1988
- Gender: Nữ
Vietnammese
I was born and lived in Vietnam. I come to Australia to reunion my husband. My country is South East Asia countries with humid weather. It has a lots beautiful landscape to visit. Before I come to Australia, I worked at Phu Quoc International Airport, Viet Nam as ground handling agent. I am very interested this job and I hope I can be continuing my career in Melbourne, Australia.
Timeline
Ground Handling Agent
Phu Quoc International Airport
01.2018 - 10.2024
Editor
Financial Business News Channel FBNC
01.2010 - 06.2016
No Degree - Computer Science
Ho Chi Minh Open University