Hoang Long Tran
Brisbane,Australia
Summary
I am an undergraduated student in Aviation Management major at Griffith University, which helps me gain down-to-earth experience and knowledge in the aviation industry. I am looking forward to seeing my next adventure in aviation industry.
Overview
3
3
years of professional experience
Work History
Ramp and Baggage Agent
DNATA AIRPORT SERVICE PTY
08.2022 - Current
- Load and unload baggage manually or mechanically, following the proper procedures and training.
- Perform area hazard checks, aircraft inspections and equipment inspections, and report any issues or faults to the management.
- Operate and position company equipment safely and efficiently, and carry out headset duties, including communication with the flight deck, as per the training received.
- Gather, input, and process all data and documentation necessary for the operation, using manual, automated or computerised systems, including weather reporting.
- Sort and distribute baggage in a timely and accurate manner.
- Work outdoors in all weather conditions and be able to lift and move heavy baggage.
Customer Service
SIMPLY DUO
02.2021 - 06.2022
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
BACHER OF AVIATION MANAGEMENT -
Griffith University
Brisbane, Queensland07.2023
FOUNDATION AND DIPLOMA OF COMMERCE -
Griffith College
Brisbane, Queensland11.2020
Skills
- Strong problem-solving abilities
- Positive Attitude
- Organised and thrives in fast-paced, ever-changing environments
- Ability to work under pressure
- Strongly capable with computer skills
- Confident and clear communication skills both written and verbal
Internship
Administration Internship in Air transport department, Civil Aviation Authority Viet Nam, 11/2021, 02/2022.
Roles:
- Make statistics, forecast and synthesize air transport data.
- Collect data on take-off and landing at airports to prepare documentations.
Timeline
Ramp and Baggage Agent
DNATA AIRPORT SERVICE PTY
08.2022 - Current
Customer Service
SIMPLY DUO
02.2021 - 06.2022
BACHER OF AVIATION MANAGEMENT -
Griffith University
FOUNDATION AND DIPLOMA OF COMMERCE -
Griffith College
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