Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hoang Mai Khanh Le

Melbourne,Victoria

Summary

Reliable and upbeat retail assistant; successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Retail Worker

Tommy Hilfiger Outlet
08.2023 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed efficient cash register operations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Wait Staff Member

Bar Scopa
04.2023 - 06.2023
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Contributed to a reduction in food waste by closely monitoring portion sizes and working with kitchen staff to adjust as needed.
  • Increased sales significantly by upselling higher-end products to customers.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.

IELTS Tutor

IELTS Vietnam
02.2022 - 02.2023
  • Mentored students in developing action plans for post-IELTS academic or professional pursuits, reinforcing the value of their hard work and dedication.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Contributed to the development of new curriculum resources that emphasized critical thinking skills essential for success on the IELTS exam.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.

Education

BBA - International Business

RMIT University
Melbourne, VIC
03.2025

Skills

  • POS System Operation
  • Staff Support
  • POS Systems
  • Order Management
  • Cash Drawer Management
  • Item Ticketing and Pricing
  • Complaint Handling
  • Customer Assistance
  • Customer Service
  • Merchandising and Display

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Elementary

Timeline

Retail Worker

Tommy Hilfiger Outlet
08.2023 - Current

Wait Staff Member

Bar Scopa
04.2023 - 06.2023

IELTS Tutor

IELTS Vietnam
02.2022 - 02.2023

BBA - International Business

RMIT University

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Hoang Mai Khanh Le