Tammie Ninh
Quakers Hill
Summary
Adept at practice management and fostering team collaboration, I significantly enhanced patient satisfaction and streamlined operations at Parramatta Dentistry. My expertise in schedule and staff management, coupled with a knack for empathetic patient interaction, has consistently improved workflow efficiency and team performance, embodying both hard and soft skills vital for healthcare excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Manager
Parramatta Dentistry
02.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Dental Receptionist
Hornsby Dental
07.2022 - 02.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Front of House Manager
Mr T Restaurant
11.2015 - 01.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
Waitress
Tre Viet Restaurant
05.2014 - 07.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
The Cheesecake Shop
12.2011 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Accounting -
King's Own Institute
Sydney, NSW12-2018
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Dental4Windows
Certification
- First Aid Certification
- Responsible Service of Alcohol Certificate
- Responsible Conduct of Gambling Certificate
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Practice Manager
Parramatta Dentistry
02.2023 - Current
Dental Receptionist
Hornsby Dental
07.2022 - 02.2023
Front of House Manager
Mr T Restaurant
11.2015 - 01.2021
Waitress
Tre Viet Restaurant
05.2014 - 07.2016
Cashier
The Cheesecake Shop
12.2011 - 12.2013
Bachelor of Accounting -
King's Own Institute
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