Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Quote
Timeline
AdministrativeAssistant
Hoang Tan Loc Tran

Hoang Tan Loc Tran

Summary

Diligent student pursuing a degree in ICT with experience in information and communications technology (ICT). Capable of troubleshooting basic software and hardware issues, as well as guiding customers through the setup and configuration of new devices. Strong interest in technology and customer service, with the ability to explain technical concepts in easy-to-understand language. Dedicated to continuous learning, staying up-to-date with the latest industry trends and innovations. Seeking an opportunity to leverage my ICT capabilities and customer service experience to excel the expectations.

Overview

1
1
Certification
2
2
Languages

Work History

Phone Sales Associate

Hollywood Connect
06.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Providing product or service information
  • Resolving issues or complaints from the customers
  • Ensuring a positive customer experience

Education

Second Year in Bachelor of ICT -

Western Sydney University
Victoria Rd, Rydalmere NSW 2116
06.2026

Skills

  • Computer Skill
  • Information Security
  • Organization
  • Objection handling
  • Attention to Detail
  • Relationship Building

Certification

  • Responsible Service of Alcohol (RSA)
  • Responsible Conduct of Gambling (RCG)
  • IELTS 6.5


Additional Information

  • Excellent communication and customer service skills, able to explain technical concepts in plain language
  • Adaptable and quick learner, able to pick up new technologies and systems quickly
  • Capable of using variety of software and applications such as: MS Word, MS Excel, MS PowerPoint, etc
  • Familiar with programming languages such as HTML, CSS, Java and able to write clean, efficient, and well-documented code
  • Proficient in using version control systems like GitHub to collaborate on software projects and track changes

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Quote

“I made up my mind not to care so much about the destination, and simply enjoy the journey.”
David Archuleta

Timeline

Phone Sales Associate

Hollywood Connect
06.2023 - 11.2023

Second Year in Bachelor of ICT -

Western Sydney University
Hoang Tan Loc Tran