Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hoang Thuy Linh (Lily) Nguyen

Summary

I am a passion and positive girl. Always try to solve problems as quickly and efficiently as possible.

Driven professional with experience as an Appointment Scheduler, known for exceptional customer service and efficient problem-solving skills. Excelled in client relationship building and time management, demonstrating a continuous learning mindset. Proven reliability in managing high call volumes, ensuring client satisfaction and operational excellence. Skilled in both empathetic communication and precise appointment coordination.

Overview

2
2
years of professional experience

Work History

Beauty Assistant

Appointment Scheduler

03.2022 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Education

Bachelor of Information Technology - Business Analysis

Macquarie University
Sydney, NSW
03.2025

Skills

  • Reliability and punctuality
  • Client Relationship Building
  • Continuous learning mindset
  • Time Management
  • Passion during working

Timeline

Appointment Scheduler

03.2022 - Current

Beauty Assistant

Bachelor of Information Technology - Business Analysis

Macquarie University
Hoang Thuy Linh (Lily) Nguyen