HOANG TRIEU LAM
Summary
I’m an experienced retail and hospo worker dedicated to providing excellent customer service and ensuring operational efficiency. I have the skills and abilities to perform great in any retail position and I am also comfortable adapting to a new environment, working under pressure. I am a team player who can work and communicate well with others. Most importantly, I value every customer’s experience I serve, I take pride and responsibility in giving my customer the best experience they can have.
Overview
5
5
years of professional experience
Work History
Team Member
Roll'd Lonsdale
07.2024 - 09.2025
- Prepare and serve a variety of authentic Vietnamese dishes, including Soldiers, Phở, Bánh mì, and rice bowls.
- Deliver fast, friendly, and efficient service to ensure an excellent customer experience during peak and off-peak hours.
- Operate point-of-sale (POS) systems to process orders and handle cash and EFTPOS transactions accurately.
- Maintain high standards of food safety, hygiene, and workplace cleanliness according to company and regulatory guidelines.
- Work collaboratively with team members in a fast-paced environment to meet service goals and support daily operations.
- Uphold Roll’d’s brand values by creating a welcoming and energetic atmosphere for customers
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Assisted in food preparation, maintaining high standards of quality and presentation.
Kitchen Staff
Nene Chicken Northland
07.2022 - 11.2023
- Demonstrated proficiency in various kitchen tasks, including food preparation, frying chicken with a timely standard, and maintaining a clean and organized work environment.
- Consistently adhere to food safety and hygiene guidelines, assisting with the processing of stock deliveries and ensuring that the restaurant is adequately stocked.
- Managed order processing efficiently, ensuring accurate fulfillment of customer requests. Maintained a focus on timeline and precision, contributing to the overall positive customer experience and the smooth operation of the restaurant’s management system.
- Operated kitchen equipment to prepare menu items efficiently.
- Ensured adherence to food safety and hygiene standards consistently.
Team Member
Domino’s Pizza
08.2021 - 06.2022
- Delivered exceptional service to customers and maintained a high level of customer satisfaction.
- Put in extra effort to collaborate with co-workers and perform work under a tight time frame.
- Always prepared to put in effort to ensure that customer needs are met and that the store can run smoothly.
- Navigated delivery routes efficiently, ensuring timely and accurate order fulfillment.
- Maintained vehicle cleanliness and functionality to support safe operations.
- Collaborated with team members to optimize workflow efficiency during peak hours.
Waiter Staff
Song Huong Restaurant
10.2020 - 06.2021
- Highly skilled and experienced restaurant worker, strong multitasking abilities and efficient cash handling skills and able to excel in rush hours.
- Responsible for maintaining the visual standards of the restaurant and representing the brand.
- Delivered exceptional customer service, ensuring guest satisfaction through prompt and friendly interactions.
- Managed table assignments, optimizing seating for efficient service flow during peak hours.
Education
Bachelor of Business - Business
La Trobe University
Bundoora, VICSkills
- Positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Clear communication
- Cleaning
- Organizing work stations
Timeline
Team Member
Roll'd Lonsdale
07.2024 - 09.2025
Kitchen Staff
Nene Chicken Northland
07.2022 - 11.2023
Team Member
Domino’s Pizza
08.2021 - 06.2022
Waiter Staff
Song Huong Restaurant
10.2020 - 06.2021
Bachelor of Business - Business
La Trobe University
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