Hoang Van Nhi Nguyen
Hampton Park,Vic
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Casual Team Member
McDonald's Fast Food Restaurant
09.2019 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
Shift Manager
McDonald's
11.2021 - 06.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Cafe Barista
Calvino Cafe
06.2022 - 09.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
Coffee Barista
Son Of Adam Cafe
06.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Education
Bachelor of Nursing - Nursing Education
Australian Catholic University
11.2025
Skills
- Espresso Machine Operation and Maintenance
- Coffee and Tea Preparation
- Program Promotion
- Proper Storage Procedures
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Cafe Barista
Calvino Cafe
06.2022 - 09.2022
Coffee Barista
Son Of Adam Cafe
06.2022 - Current
Shift Manager
McDonald's
11.2021 - 06.2022
Casual Team Member
McDonald's Fast Food Restaurant
09.2019 - 11.2021
Bachelor of Nursing - Nursing Education
Australian Catholic University
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