Hoang Yen Nguyen
Wollongong,NSW
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tax Associate
Teresa Tran and Associates
04.2022 - Current
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits (50 clients/ quarter) .
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
Receptionist and Customer Service
Forever Boutique
02.2021 - Current
- Greeted hundreds of incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Actively communicate with client to help resolve issues and challenges.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front of House Staff
South Sailor(Thirroul),Holy Basil (Canley Heights)
07.2023 - 01.2024
- Tasks included picking up phones, booking management, setting up tables, up-sale food, serving food, managing sections of around 10-20 people, settling payments (EFTPOS/cash/cheque), totaling till at end of the day, and preparing drinks (some cocktails like a mojito, Hawaii, juices, coffee, serving beer, red wine/ white wine at the table, etc).
Education
Bachelor of Commerce -
University of Wollongong
Wollongong, NSW07.2024
Diploma of Business -
UOW College
Wollongong, NSW02.2021
Skills
- Guest communication
- Energetic and positive attitude
- Customer service and care
- Problem-Solving
Certification
- Certificate of Appreciation, Wollongong, 02/2020, 07/2021, Certificate of Appreciation for Volunteer Student Mentor Program.
- Pearson Test of English, 10/2021, Achieved 74 equal to 7.5 IELTS as a good English user. Generally, handles complex language well and understands detailed reasoning.
Languages
Vietnamese
English
Mandarin (Beginner)
Personal Information
Date of Birth: 12/08/01
Extracurricular Activities
Volunteer Student Mentor Program, UOW College, Wollongong, 02/2020, 07/2021.
Volunteer Treasurer, University of Wollongong, Wollongong, 07/2021..
Timeline
Front of House Staff
South Sailor(Thirroul),Holy Basil (Canley Heights)
07.2023 - 01.2024
Tax Associate
Teresa Tran and Associates
04.2022 - Current
Receptionist and Customer Service
Forever Boutique
02.2021 - Current
Bachelor of Commerce -
University of Wollongong
Diploma of Business -
UOW College
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