HOANG YEN PHUONG NGUYEN
Melbourne
Summary
Customer-focused Retail Associate with strong knowledge of retail dynamics and customer service standards. Organized, detail-oriented, and self-motivated. Experienced in providing excellent product suggestions and solutions that meet and exceed customer expectations. Committed to driving strong sales through sales, service, and customer experience initiatives. Hardworking and dedicated to completing all responsibilities to the greatest of levels.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Tommy Hilfiger
11.2023 - Current
- Demonstrated a wide variety of products to customers to increase sales conversions
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Performed cashier duties in a high-volume retail environment.
Retail Associate
Sunglasshut
11.2023 - 07.2024
- Greeted incoming customers and provided expert sales and service to drive revenue
- Conducted price comparisons to identify opportunities to increase sales
- Maintained a clean and organized store environment, resulting in an increase in customer foot traffic
- Created weekly and monthly sales reports to provide management with key insights into store performance.
Part-time Sales Consultant
Hugo Boss
11.2022 - 10.2023
- Worked with fellow sales team members to achieve group targets
- Increased revenue by skillfully up-selling and closing customers sales and driving product benefits around client needs
- Cultivated productive relationships with existing customers through exceptional follow-up after sales
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Assistant Store Manager
Valleygirl
10.2022 - 01.2023
- Oversaw aspects of maintenance, inventory and daily activity management
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Maintained inventory by checking merchandise to determine levels
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Casual Sales Assistant
Valleygirl
06.2022 - 01.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Processed merchandise returns and exchanges for customer to refund payment and trade items
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Part-time Salesperson
Eteft
01.2021 - 01.2022
- Maintained current store, product and promotional knowledge to drive consistent sales
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Developed customized sales techniques to successfully sell and up-sell services to new and existing clients.
Education
Bachelor of Arts: Psychology -
University of Melbourne
Melbourne, VIC12.2025
Bachelor of Arts: Psychology -
California State University, Sacramento
Sacramento, California12.2021
Skills
- Effective Time Management
- Problem Solving
- Fast Learner
- Communication
- Customer Service
Languages
English
Vietnamese
Timeline
Sales Consultant
Tommy Hilfiger
11.2023 - Current
Retail Associate
Sunglasshut
11.2023 - 07.2024
Part-time Sales Consultant
Hugo Boss
11.2022 - 10.2023
Assistant Store Manager
Valleygirl
10.2022 - 01.2023
Casual Sales Assistant
Valleygirl
06.2022 - 01.2023
Part-time Salesperson
Eteft
01.2021 - 01.2022
Bachelor of Arts: Psychology -
University of Melbourne
Bachelor of Arts: Psychology -
California State University, Sacramento
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