Quang (Chris) Pham
Adelaide,SA
Summary
Dedicated and seasoned professional in the field of customer service, with a relentless drive to excel and continuously improve within the industry. My career has spanned various positions, from managing a bar as a bartender to serving as a passenger service agent for Singapore Airlines. I am eager to find new opportunities that will allow me to further expand my skill set and build upon my extensive experience.
Overview
5
5
years of professional experience
Work History
Airport Passenger Service Agent
Singapore Airline
08.2022 - Current
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
Bartender – Senior Food and Beverage Attendant
SKYCITY Casino
11.2021 - Current
- Crafting a diverse range of alcoholic and non-alcoholic beverages with precision and creativity, ensuring each drink meets the high standards and the expectations of our guests.
- Leading by example and training junior bartenders and attendants in drink preparation, customer service, and compliance with the casino’s policies and procedures.
- Collaborating with the food and beverage management team to develop promotional events and special offers that enhance the customer experience and drive sales.
- Ensuring the bar area is always clean, organized, and ready for service, including the setup and breakdown of the bar at the beginning and end of each shift.
Food and Beverage Attendant
Virgin Australia Lounge
02.2021 - Current
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Delivered exceptional service to customers, ensuring their needs were met promptly and courteously.
- Worked collaboratively with team members to provide a seamless service experience.
- Demonstrated proficiency in making a variety of coffee drinks, consistently receiving positive feedback from customers.
- Managed inventory and restocked supplies to ensure the availability of all menu items.
- Handled any special requirement regarding food & drink as per customers require.
Head Bartender and a Bar Manager
Viet Next Door
03.2019 - 02.2020
- Provided an excellent customer service, maintained customer's satisfaction.
- Had strong knowledge of wine and spirit.
- Obtained excellent barista skills, latte art
- Ensured food and drink such as cocktails are being made and served at the highest standard and quality as possible.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Handled all complaints from customers to ensure their happiness and satisfaction despite any mistakes.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
Bachelor of Applied Finance - Applied Finance
University of South Australia
Adelaide, SA11.2018
Skills
- Empathy
- Efficiency
- Problem solving
- Strong multitasking
- Relationship building
- Excellence communication
- Adaptability under pressure
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Airport Passenger Service Agent
Singapore Airline
08.2022 - Current
Bartender – Senior Food and Beverage Attendant
SKYCITY Casino
11.2021 - Current
Food and Beverage Attendant
Virgin Australia Lounge
02.2021 - Current
Head Bartender and a Bar Manager
Viet Next Door
03.2019 - 02.2020
Bachelor of Applied Finance - Applied Finance
University of South Australia
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