Hodo Mohamed
Parkville,Australia
Summary
Highly motivated and friendly professional with over 5 years of customer service experience providing skill to prioritise and multitask in a fast paced working environment. Successfully worked as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Australia Post
Richmond, Victoria
08.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Led on- and off-site customer support teams across multiple time zones.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
Claims Advisor
Acorn Insurance
01.2022 - 05.2024
- Proficiently managed insurance claims, ensuring accurate documentation and timely resolutions for clients
- Demonstrated strong attention to detail in processing claims minimising errors and maximising policyholders satisfaction
- Collaborated effectively with internal teams and underwriters to expedite claim processing and enhance overall policyholders experience
- Utilising problem-solving skills to address complex claim issues and provide satisfactory resolutions for all parties involved
Customer Service Representative
Nestle
12.2019 - 01.2022
- Resolving issues such as supply chain disruptions to ensure continuity of operations
- Checking and verifying order details to prevent errors in processing
- Collaborating with colleagues from different department to streamline the procurement process
- Effectively communicating with suppliers to negociate prices and terms
Customer Service Representative
Argos
01.2018 - 12.2019
- Responding to customer queries and providing technical support with their accounts
- Providing information about products and services
- Meeting performance targets for call quality and efficiency
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
- Enaging with custoemrs in real - time through LiveChat
- Assisting support and resolving issues promptly
Education
Bachelor's of Science Degree - Psychology and Criminal Behaviour
01.2020
A LEVEL - PHILOSOPHY, ENGLISH LITERATURE AND LANGUAGE, SOCIOLOGY, GOVERNMENT AND POLITICS
William Morris Sixth Form
01.2017
Skills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Experience in complaint handling
- Experience in handling financial documents
Certification
- Responsible Service of Alcohol (RSA)
- Level 2 First Aid Certificate
- TEFL Certification
- Insurance Claims Handler
- Purchasing Agent for Nespresso
- Customer Service Representative
Timeline
Customer Service Representative
Australia Post
08.2024 - Current
Claims Advisor
Acorn Insurance
01.2022 - 05.2024
Customer Service Representative
Nestle
12.2019 - 01.2022
Customer Service Representative
Argos
01.2018 - 12.2019
Bachelor's of Science Degree - Psychology and Criminal Behaviour
A LEVEL - PHILOSOPHY, ENGLISH LITERATURE AND LANGUAGE, SOCIOLOGY, GOVERNMENT AND POLITICS
William Morris Sixth Form
Similar Profiles
Hayley DraperHayley Draper
Supervisor at Australia Post/Byford Post OfficeSupervisor at Australia Post/Byford Post Office
Sahil SahilSahil Sahil
Deliverey Driver at Australia PostDeliverey Driver at Australia Post
Alison GreenAlison Green
Mail Officer at Australia PostMail Officer at Australia Post
Damien LinkDamien Link
PPC2 Dock/step up processing floor at Australia PostPPC2 Dock/step up processing floor at Australia Post
VICTOR ZHAOVICTOR ZHAO
Medical Research Assistant at Monash UniversityMedical Research Assistant at Monash University