HOI I TSAO
10 Warwick Street Hurstville,NSW
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Private Tutor
Self-Employed
Macau, China
09.2024 - 02.2025
- Educated students in use of various study techniques.
- Coached tutees in study skills, note-taking, organization, and time management.
- Encouraged and motivated students to work hard towards achieving their educational goals.
Ticketing Assistant
MSS Recruitment
Macau, China
10.2024 - 01.2025
- Greeted and welcomed customers in person, over the phone and via email.
- Responded quickly and effectively to customer inquiries about upcoming events and shows.
- Resolved customer complaints in a timely manner.
Sales Assistant
6IXTY8IGHT
Macau, China
05.2023 - 03.2024
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
Part-time Receptionist
Asia Miles Limited
Macau, China
11.2023 - 02.2024
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted visitors and provided them with assistance.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Cashier Assistant
Mcdonald's
Macau, China
05.2023 - 08.2023
- Manage the cash register, take orders, sell additional products, and make sure customers are satisfied with their orders.
- Built and maintained productive relationships with employees.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Part-time Internship
CESL Asia investment & Services Limited
Macau, China
06.2021 - 08.2021
- Assist in administration and documents.
- Maintained positive working relationship with fellow staff and management.
- Helped maintain applicant tracking systems and recruiting metrics.
Education
Diploma of Business - Business
University of Tech Sydney
Sydney, NSWSkills
- Customer service
- Sales techniques
- Project management
- Event coordination
- Time management
- Foreign language instruction
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Professional
Affiliations
- Team Captain (basketball team): Led a team, developed communication skills, and leadership skills
- Volunteer at elderly homes: talk to elderly people and work with healthcare providers to determine their needs
Timeline
Ticketing Assistant
MSS Recruitment
10.2024 - 01.2025
Private Tutor
Self-Employed
09.2024 - 02.2025
Part-time Receptionist
Asia Miles Limited
11.2023 - 02.2024
Sales Assistant
6IXTY8IGHT
05.2023 - 03.2024
Cashier Assistant
Mcdonald's
05.2023 - 08.2023
Part-time Internship
CESL Asia investment & Services Limited
06.2021 - 08.2021
Diploma of Business - Business
University of Tech Sydney
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