Summary
Overview
Work History
Education
Skills
Languages
Working Holiday Visa
Timeline
Generic

Hoi Lam Karen Yeung

Donnybrook,WA

Summary

Hardworking and passionate job seeker with strong organizational skills. Ability to handle multiple task simultaneously with a high degree of accuracy. Able to work individually without direct supervision.

Overview

11
11
years of professional experience

Work History

Fruit Packer

Donnybrook Packing Company
10.2022 - Current
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Communicated with supervisors regarding any issues with packaging process.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained different batch records and generated reports for management.

Assistant Branch Manager (Services)

HSBC Bank
05.2021 - 09.2022
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Assistant Manager-HSBC Premier

HSBC Bank
03.2018 - 05.2021
  • Providing differentiated service to high net-worth customers and contributing to customer retention and growth.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

General Banking Officer

HSBC Bank
05.2015 - 03.2018
  • Promote a wide range of banking services to prospect customers with focusing on general banking products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Merchandise

Hong Kong Disneyland
05.2012 - 05.2015
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Greeted, serviced and thanked all customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Education

Bachelor of Arts - Festival And Event Management

Edinburgh Napier University
United Kingdom
08.2014

Skills

  • Quality Assurance
  • Critical Thinking
  • Food Inventories
  • Data Accuracy
  • Service Quality
  • Team Goals
  • Staff Management
  • Business Development
  • Staff Training

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Working Holiday Visa

Valid until October 2024

Timeline

Fruit Packer

Donnybrook Packing Company
10.2022 - Current

Assistant Branch Manager (Services)

HSBC Bank
05.2021 - 09.2022

Assistant Manager-HSBC Premier

HSBC Bank
03.2018 - 05.2021

General Banking Officer

HSBC Bank
05.2015 - 03.2018

Merchandise

Hong Kong Disneyland
05.2012 - 05.2015

Bachelor of Arts - Festival And Event Management

Edinburgh Napier University

Similar Profiles

CREATE PROFILE
Hoi Lam Karen Yeung