Hoi Lam Karen Yeung
Donnybrook,WA
Summary
Hardworking and passionate job seeker with strong organizational skills. Ability to handle multiple task simultaneously with a high degree of accuracy. Able to work individually without direct supervision.
Overview
11
11
years of professional experience
Work History
Fruit Packer
Donnybrook Packing Company
10.2022 - Current
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Communicated with supervisors regarding any issues with packaging process.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained different batch records and generated reports for management.
Assistant Branch Manager (Services)
HSBC Bank
05.2021 - 09.2022
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Manager-HSBC Premier
HSBC Bank
03.2018 - 05.2021
- Providing differentiated service to high net-worth customers and contributing to customer retention and growth.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
General Banking Officer
HSBC Bank
05.2015 - 03.2018
- Promote a wide range of banking services to prospect customers with focusing on general banking products.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Merchandise
Hong Kong Disneyland
05.2012 - 05.2015
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Bachelor of Arts - Festival And Event Management
Edinburgh Napier University
United Kingdom08.2014
Skills
- Quality Assurance
- Critical Thinking
- Food Inventories
- Data Accuracy
- Service Quality
- Team Goals
- Staff Management
- Business Development
- Staff Training
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Working Holiday Visa
Valid until October 2024
Timeline
Fruit Packer
Donnybrook Packing Company
10.2022 - Current
Assistant Branch Manager (Services)
HSBC Bank
05.2021 - 09.2022
Assistant Manager-HSBC Premier
HSBC Bank
03.2018 - 05.2021
General Banking Officer
HSBC Bank
05.2015 - 03.2018
Merchandise
Hong Kong Disneyland
05.2012 - 05.2015
Bachelor of Arts - Festival And Event Management
Edinburgh Napier University
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