Summary
Overview
Work History
Education
Skills
Languages
Timeline

Hojin Park

Sydney,NSW

Summary

Cover Letter To My Prospective Employer I wish to apply for the position of Front Office Manager as advertised. I have the necessary skills and qualifications for this post, as well as the necessary experience. I therefore believe that what I have to offer to property will be of great benefit to the company. I would like to introduce summary of my work experience. Work experience includes: Supervising the day to day activates and operations of the hotel, coordinating the department Dealing with and resolving customer complaints Dealing with all internal and external customers in a professional manner to ensure complete satisfaction at all times, and to ensure that the correct administrative systems are in place to ensure efficiency. I am a diligent worker who works well under supervision, as well as by my own initiative. I am a stickler for high quality work and I constantly drive myself to perform better. My past track record is excellent, as my past employers will attest, and should you consider me suitable for this post, I will give you my very best effort at all times. I have worked mainly in the Hotel industry and I find that I am an excellent communicator and customer service with those working beneath me. I believe in treating each worker with respect and dignity, and in return I expect a high standard of production. I am please to be able to say that I usually get it too. I feel sure that my proven ability to manage and maintain the highest standards as an Assistant Manager, property will be of the greatest benefit and I have confidence that I can make a significant contribution to the company.

Overview

21
21
years of professional experience

Work History

Assistant Front Office Manager (First Quarter of leader

Sheraton Grand Sydney Hyde Park, Marriott International
01.2019
  • Managing daily rooms operations including 220 car park generation annual

Front Office Manager / Assistant Housekeeping Manager

Microsoft
12.2021 - Current
  • Ensuring day to day operations of front desk, bell desk & guest service team runs efficiently
  • Monitoring, pre planning & evaluating based on guest feedback
  • Cost / expenses control
  • KPI gatekeeper (Upsell, Membership enrolment, Guest Voice & Associate satisfaction.

Night Manager, Concierge, Front Desk Agent, Guest Service Agent, Front Office Manager

Bell
12.2018 - 12.2021
  • Doorman & Porter
  • Housekeeping
  • Hospitality Expertise Offered:
  • Hotel Operations & Coordination
  • Ensure the smooth operation of all front desk and reservations department
  • Including guest check in / out requirements and customer service requests
  • Guest Services
  • Provides high standards of service to ensure a memorable experience for all guests including online and telephone reservations / bookings, effective room allocation and special / additional guest requests
  • Knows what to look when inspecting facilities to ensure a high standard of guest services
  • Problem Solving
  • Provides consistently ‘above and beyond’ customer service at all times, setting and exceeding high personal expectations
  • Finance Management
  • Ensure highly accurate financial transactions, guests and companies accounts (C/L & A/R), balance totals and cash floats
  • Identifies and resolves discrepancies and errors
  • Resulting in cost savings
  • Staff Supervision
  • Oversees staff teams, ensuring consistent service standards, effective training, positive morale, and smooth staff rostering
  • Teamwork
  • Liaises with other hotel departments ensure consistent services, such as
  • Management, Restaurants, Security, Housekeeping, and Beverage Outlet
  • Current, Inventory control
  • Suites allocation for Elite members
  • Communicate with GSA Elite
  • Appreciation scores in daily bases and building strong relationship with Elite member
  • Identify which elite member has the least satisfactory
  • Brainstorm with MODs to prevent any service shortfall at check in
  • Sales site inspection
  • Check on daily site appointment for sales and make sure all sites rooms are up to standard
  • Group check in
  • Pre planning large scale group
  • (Pre Contact with client face to face meeting)
  • Logistic movement for bell team, pre pare for group check in
  • And revert back to MODs to make sure filtered through GSA
  • Daily performance, KPI (Elite Guest Voice, upsell & enrolment)
  • Feedback from GSA to find out what knowledge they have or requires training to meet
  • KPI targets
  • High profile VIP
  • Meeting with Sales to discuss importance of guest’s preferable experience
  • Assigning appropriate rooms as per preferences
  • Room detailing including amenity check with IRD / Chef
  • Personal VIP greeting and escort by VIP entrance (if required, coordinate with security)
  • Club Lounge introduction if required
  • Team
  • Detailed communication with bell team during daily briefing
  • Enforce / remind the team correct procedures are carried on all task to eliminate service short falls
  • Updating S&P
  • Car Park Revenue
  • Check on daily car park revenue compare to Yearly Budget
  • Price comparison with competitive 5 star hotels in CBD and nearby car park including permeant parking rate.

Manager on Duty

Sheraton Grand Sydney Hyde Park, Marriott International, Sheraton
06.2015 - 12.2018
  • Flagship property of Asia pacific (Including Starwood)rooms including 50 suites.

Manager on Duty

Ovolo woolloomooloo Sydney
04.2003 - 12.2015
  • Blue Sydney, Taj Hotel)
  • Throughout the12 years, held various positions
  • Manager on Duty

Education

First Aid Course | Responsible Service -

Alcohol | Pakuranga College

Diploma of Hotel Management -

Skills

  • Type Software Proficiency
  • Project Planning
  • Task Prioritization
  • Networking
  • First Aid/CPR
  • Relationship Building
  • Troubleshooting
  • Written Communication
  • MS Office
  • Critical Thinking
  • Multitasking Abilities
  • Organization
  • Multitasking
  • Team Building
  • Decision-Making
  • Organization and Time Management
  • Social Perceptiveness
  • Quality Assurance

Languages

Korean
Native or Bilingual

Timeline

Front Office Manager / Assistant Housekeeping Manager - Microsoft
12.2021 - Current
Assistant Front Office Manager (First Quarter of leader - Sheraton Grand Sydney Hyde Park, Marriott International
01.2019
Night Manager, Concierge, Front Desk Agent, Guest Service Agent, Front Office Manager - Bell
12.2018 - 12.2021
Manager on Duty - Sheraton Grand Sydney Hyde Park, Marriott International, Sheraton
06.2015 - 12.2018
Manager on Duty - Ovolo woolloomooloo Sydney
04.2003 - 12.2015
Alcohol | Pakuranga College - First Aid Course | Responsible Service,
- Diploma of Hotel Management,
Hojin Park