Hojin Yoon
Canberra,ACT
Summary
As a highly motivated individual with a strong passion for quantitative trading and Business Analysis, I bring a solid foundation in software development, machine learning, mathematics, emphasizing logic and statistics, SQL Proficiency, strong and efficient problem-solving, and professional Excel experience. With 2 years of successful Business Analyst experience, I have proven that I am now an expert in business and systems requirements, user acceptance testing and end-user training. Known for my positive attitude and friendly demeanour, I excel at building and maintaining strong relationships, contributing to improved customer satisfaction and loyalty. I am eager to apply my technical acumen, problem-solving skills, and dedication to excellence to a role that merges my passion for both business analysis and software development.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Crust Pizza
01.2021 - Current
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
After-school Tutor
Year 11/12 Students
01.2021 - Current
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects, such as Mathematics, Physics and Chemistry.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Supported the development of organizational skills, time management techniques, and study habits among students.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Cafe Worker
Cafe Coffee Club
02.2021 - 05.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Trained new cafe workers in sales, customer service, and safety.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Cook's Assistant
Sushi&Nori
02.2021 - 10.2021
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Cleaned and maintained work areas, equipment and utensils.
- Prepared food orders to support waitstaff and other team members.
- Took orders from the customers, operated registers, and handled customer relations using communication skills.
Cafe Worker
Cafe Cherry Beans
01.2020 - 02.2021
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Contributed to team efficiency by cross-training in various roles such as cashier and food preparer.
Restaurant Server
Seoul & Ko
02.2020 - 08.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Intern
Preventive Dentistry
05.2019 - 06.2019
- Enhanced clinic efficiency by assisting in the scheduling and management of appointments for optimal patient care.
- Contributed to a positive clinic environment by maintaining professional relationships with colleagues and staff members.
- Increased patient satisfaction through exceptional chairside manner, building trust and rapport with patients of all ages.
- Assisted in the development of comprehensive treatment plans tailored to individual patient needs and preferences.
Education
Bachelor of Business Informatics - Business And IT
University of Canberra
Canberra, ACT12.2025
Skills
- Microsoft Excel
- Business and Data Analysis
- SQL Proficiency, Python Programming
- Data Gathering and organization
- File Maintenance and Managament
- Pivot tables
- Requirements Gathering
- Statistical Analysis
Technical Skills
Programming Languages: Python, Java, JavaScript, SQL, HTML, Excel.
Tools: Visual Studio Code, GitHub/GitLab, MySQL Power Pages, Power Bi, Excel,
Related: Project Management, Financial Market Analysis, Familiar with various Machine Learning Techniques, Business Analyst
Languages
Korean
Native or Bilingual
Timeline
Cafe Worker
Cafe Coffee Club
02.2021 - 05.2022
Cook's Assistant
Sushi&Nori
02.2021 - 10.2021
Delivery Driver
Crust Pizza
01.2021 - Current
After-school Tutor
Year 11/12 Students
01.2021 - Current
Restaurant Server
Seoul & Ko
02.2020 - 08.2020
Cafe Worker
Cafe Cherry Beans
01.2020 - 02.2021
Intern
Preventive Dentistry
05.2019 - 06.2019
Bachelor of Business Informatics - Business And IT
University of Canberra
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