Hoklieng Hour
Macquarie Park,NSW
Summary
Passionate and driven with keen eyes for quality and customer satisfaction. Developed exceptional skills in fast-paced environments, including team leadership, customer service, and high-level problem-solving. Demonstrates ability to adapt quickly and maintain excellent standards under pressure. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
6
6
years of professional experience
Work History
Head Barista/Shift Leader
The Vineyard
09.2024 - Current
- Coordinate staff schedules and daily operations to ensure smooth service.
- Manage inventory, stock ordering and supplies taking.
- Trained and supervise new employees to ensure quality and standard
- Data Entry: taking customers details for reservations
- Provide customer services and problem resolution in high pace setting
Allrounder
The Ponds Leaf Café & Co
01.2024 - 09.2024
- Assist with administrative tasks such as inventory control and daily report.
- Handled cash management and POS operations (weekly financial reports and revenue calculations)
- Worked in fast paced-environments, prioritising tasks and customers needs.
Allrounder
Chadstone Scroll Ice Cream
11.2019 - 02.2020
- Company Overview: (Christmas Casual)
- Process customer orders, payment and inquiries efficiently.
- Assisted with closing procedures and inventory checks.
- Maintaining a clean and organised space
Allrounder
Berwick Burger, Skewers and Shakes
04.2019 - 11.2019
- Providing excellent customers service and managing POS transactions.
- Performed closing procedures and ndash reconciliation.
Education
Bachelor Of Business - Business Administration And Management
Macquarie University
Sydney, NSWBachelor Of Psychology - Applied Psychology
Macquarie University
Sydney, NSW06.2022
Skills
- Customer services and communication
- Administrative Support and organisation
- Microsoft Office
- Xero
- POS system and Inventory management
- Staff training and coordination
- Time management and problem solving
- Fluency in English, Cambodian, and Japanese
References
Laura Ward (Senior Deputy Manager)
0434140607
Parveen (Leaf Cafe Manager)
0432009522
Liam Ado (Colleague)
0416843398
Timeline
Head Barista/Shift Leader
The Vineyard
09.2024 - Current
Allrounder
The Ponds Leaf Café & Co
01.2024 - 09.2024
Allrounder
Chadstone Scroll Ice Cream
11.2019 - 02.2020
Allrounder
Berwick Burger, Skewers and Shakes
04.2019 - 11.2019
Bachelor Of Business - Business Administration And Management
Macquarie University
Bachelor Of Psychology - Applied Psychology
Macquarie University
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