Holly Boscott

Promoted to Senior Dental Assistant and Treatment Coordinator after a one year traineeship. Promoted to Front Office Coordinator in second year.

Front Office Coordinator

• Managed office logistics by scheduling appointments, maintaining files, collecting payments and coordinating General Anaesthetic Lists
• Liaised with third party Hospitals and Anaesthetic Practices
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Managed multi-line phone system and pleasantly greeted patients. Transcribed phone messages and relayed to appropriate personnel.
• Prepared and processed patient referrals to other medical specialists and transfer requests.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.

Dental Assistant:

• Cleaned and sanitized dental tools and equipment and maintain health and safety practices.
• Successfully assisted dentist by performing specialised four-handed dentistry and other chair-side duties
• Explained treatment procedures and instructed patients on home care guidelines.

• Helped to manage patient bookings, accounts and inquiries whilst working alongside the Physiotherapists to ensure all requirements are met and the practice runs accordingly.
• Managed multi-line phone system and pleasantly greeted patients.
• Processed medical insurance claims and payments.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

• Responsible for installing and dismantling Christmas decorations as part of a crew in various shopping centres, corporate buildings and at the Tullamarine Airport.
• Worked well with crew members and accepted coaching from management team.

• Maintained personnel records and updated internal databases to support document management.
• Computerized office activities, maintained customer communications.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash and EFTPOS transactions and maintained sales and payments records accurately.
• Assisted with onboarding new students and securing paperwork completion.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Managed multiple tasks in high-volume environment.
• Maintained clean and safe workstation while adhering to all safety and sanitation regulations.